Fatal error: Update to version <number> is not complete. Please complete update to <number>

[jhubel@midwave]

Hi all -

I have an ASA 5515 sensor running software v5.4.0 (build 763).  On my Defense Center (which is running 5.4.1), I tried to push out a sensor update to version 5.4.0.11 without first reading the release notes.  Naturally, I got this error:

"Fatal error: This patch is for IMS versions greater than or equal to 5.4.0.5 and less than 5.4.0.10."

No worries, I read the release notes and decided I would go to 5.4.0.3 first.  So, I tried to push that out and I get this message:

"Fatal error: Update to version 5.4.0.11 is not complete. Please complete update to 5.4.0.11"

I've rebooted the sensor to no avail.  Short of reimaging, how else can I purge the update to 5.4.0.11 so I can instead get the upgrade to 5.4.0.3 to start?

Any help is much appreciated!

[r.mikes]

Hi,

have you found any solution ?

I have the same problem. I can't patch from 5.4.0.3 to 5.4.0.4 after unsuccessful try to update to 5.4.0.11 .

Any other idea than recovery ?

Regards

Roman

[mikael.lahtela]

Hi,

If you are doing an upgrade and it fails do not reboot the devices contact Cisco TAC.
Have seen this problem multiple times and sometimes it ends up with a corrupted DB and then you need to re-install everything from backup.

Contact Cisco TAC and see if they can help you.

br, Micke

P.S. I have learnt the hard way to read Firepower release notes very carefully, as it's not like in good old days just to install a new version.

[jhubel@midwave]

No, I was not able to solve the problem.  I ended up reimaging the sensor.

[raffaella_v]

Anyone solved the problem ?

Is possible to solve the issue without re-image the module ?

[r.mikes]

Hi Rafaella,

it seams re-imaging is the only solution.

Regards

Roman

[argrullo]

Hello Team,

I had a couple of customer that had the similar error. I tried everything, from the earlier update, editing a couple of database entries and more, but at the end the only resolution was a reimage.

As someone mentioned, do not reboot, open a P1 or P2 SR.

If you do need to reimage, ensure to get a screenshot of all your device settings, so it makes the reimage/reconfiguration easier.

[Damon Kalajzich]

Delete the upgrade lock file

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh53425/?rfs=iqvred

its the .update_version_lock_file

[raffaella_v]

Can you tell us the correct path for the .update_version_lock_file ?

[Marvin Rhoads]

It should be in /var/log/sf/