FTD upgrade failed - Workflow already in progress

[Geir Johan Haland]

HI,

Today we upgraded FMC to 7.4.2 without problems, but FTD upgrade failed. Unfortunately it's not possible to rerun, resume or cancel  the process since "Upgrade Workflow is still active".  All  activities  against FTD is blocked because of that. Hope someone can give me some inputs how to fix the problems.  Assumes some other have seen it before. 

Btw: After FMC reboot when upgrade was complete I forgott to deploy policies, Not sure if it's matter or not. 

   Rgds

Geir

[nspasov]

Hard to tell with the information provided. It is probably best to reach out to support by raising a TAC case. 

[Geir Johan Haland]

Thanks, According to status.log it says  following

............................................................................

ui: Upgrade in progress: (36% done. 18 mins to reboot). Update configurations... (800_post/901_reapply_sensor_policy.pl)

ui:- []  Fatal Error: Upgrade Failed: Triggering full deploy of device failed... Returning to previous version (7.2.4.1)...

Plan is to  rerun installation/upgrade and see if will fix the problems.  

[nspasov]

Sounds good. Keep us posted.