gmail on iphones not working even though the pop3 amd imap is allowed in ACLs

[g_parmar83]

hi

the mobiles devices are unable to access the gmail on pop3 and imap through wireless

even though imap and pop3 both are allowed

follwoing is the service-group for allowed protocols

object-group service allowed_internet

service-object icmp

service-object tcp destination eq ftp

service-object tcp destination eq www

service-object tcp destination eq https

service-object udp destination eq sip

service-object tcp destination eq sip

service-object tcp destination eq ssh

service-object udp destination eq ntp

service-object tcp destination eq pop3

service-object tcp destination eq imap4

service-object tcp destination eq 3389

and this group is allowed in acl to "any" as destination

following is the acl

access-list INSIDE-IN extended permit object-group allowed_internet object-group corp-internal any

when try to access on gmail on iphones keep getting this message

cannot get mail. mail server "imap.gmail.com" is not responding.verify that you have entered the correct account info in MAIL settings

any help would be appereciated

thanks

[cadet alain]

Hi,

Have you enabled SSL for IMAP with port 993 ? Can you do it if not on the Iphone and if yes can you try deleting your account and reconfiguring it again with the mentioned settings.

Regards

Alain

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[g_parmar83]

Hi Alain

i delete the account on my iphone and try to add via ssl

it did not ask me for port just said are you want to use SSL yes or not

i said yes then it took some times and now it gives me following error:

imap server imap.gmail.com is not responding. check your network connection and that you entered the correct information in incoming mail server field

is this some thing to do with stupid ios on iphone or is this my config wrong (which i doubt that).

thanks

gaurav

[cadet alain]

Hi,

Can you try deleteing and recreate the account with the SSL settings, do you still get this message ?

Regards

alain

Don't forget to rate helpful posts.

[g_parmar83]

hi

yes that's what i did

i delete the account and re create it then it ask me do you want a use ssl i said yes

and then it took some times and comes with error

imap server imap.gmail.com is not responding. check your network connection and that you entered the correct information in incoming mail server field

it is really frustrating that i have to go to computer to check the Gmail and its happens to few more people

thanks

gaurav