huge files are not transferring - csc-ssm, cisco asa

[secureIT]

Hi Netpro Team,

I am using csc-ssm module in Cisco ASA 5520 firewall, with the csc version as 6.3.1172.0. I have a public Ftp server and when i ever i transfer the zipped files more than 50 MB or 70 MB or more than that, it fails. I used to upload by clicking the ftp site and copy past the file to the location. After a certain point of time, the download fails with the below error on the explorer.

An error occured copying a file to the FTP server. Make sure tou have permission to put file on the server.

Details:

The operation timedout

Firewall log is below.

ABCFTP1|21|10.120.110.162|1257|Teardown TCP connection 48091783 for Internet:ABCFTP1/21 to XYZ:10.120.110.162/1257 duration 0:00:27 bytes 656 TCP FINs .

-- When i remove the service policy from the firewall, and try to transfer the files, it goes through without any problem. ena

-- Pls check the attached screenshot of the ftp settings in CSC-ssm. There is no problem with downloading files from the server.

[varrao]

Hi Rajesh,

Thsi might need detailed investigation so I would suggest you to open a TAC case for it, so that the engineer can take debugs and logs from the firewall, moreover might need to reimage and upgarde the CSC to latest software version.

Thanks,

Varun

[secureIT]

Hi Varun,

Upgrade thru tredmicro csc, Administration > Product Upgrade

option is okay for updaing the .pkg file ??

Does it require the ASA device to reboot or can we do it without affecting it ??

I suppose, the reimage require the old lic file, config bkup etc.

rajesh

[varrao]

Hi Rajesh,

Upgarde doesn't require any reload.

Here is a very good for CSC re-image:

https://supportforums.cisco.com/docs/DOC-1323

Hope this helps

Thanks,

Varun