IDSM-2 login issue

[syed musaib mujtaba]

Dear Friends,

we have IDSM-2 mod on 6509 chasis, till few days back we were able to ssh and login from switch to IDSM but from few days we are getting the below error.

Disconnected. no supported authentication methods available

(server sent: public key keyboard intercative)

Note: no configuration has been changed

Tried changing the ssh client (scrt, putty) still no luck.

Please advice.

[syed musaib mujtaba]

Experts please advice.

[jfloresa]

Syed,

What is IPS and putty versions?, I know you have tried with another SSH client but please try latest putty version and let me know how it goes. 

Johan,

Cisco TAC Support Engineer
Security/FW/IPS Team

[syed musaib mujtaba]

Ji Johan,

Thanks for the reply.

IPS version is 7.0(8) E4 and putty version is 0.61and secure crt ver is 7.3.

I got the access to IDSM module after restarting it but again I faced similar issue.

the module some times hangs and sometimes does not accepts logins. We get the access after doing reset of the module.

[jfloresa · Accepted solution]

syed musaib mujtaba,

By resetting the box gets fixed for while due cids service restarted and based in your issue seems to be a problem with that service. In this case I would suggest you is to freshly reimage the device or try latest soft 7.0(9)E4.

Path to get software:

 Cisco.com

Downloads Home > Products > Cisco Interfaces and Modules >  Services Modules > Catalyst 6500 Series Intrusion Detection System (IDSM-2) Services Module >

Steps:

http://www.cisco.com/c/en/us/td/docs/security/ips/6-0/configuration/guide/cli/cliguide/cliImage.html#wp1031992

Johan,

Cisco TAC Support Engineer
Security/FW/IPS Team

[syed musaib mujtaba]

Dear Johan,

I have upgraded as advised and monitor for a week for any abnormalities.

Thank you once again for your response.

Regards,

Syed Musaib

[jfloresa]

syed musaib mujtaba,

You are more than welcome.

Have a nice one.

Johan,

Cisco TAC Support Engineer
Security/FW/IPS Team

[syed musaib mujtaba]

Hi Johan,

The IDSM-2 was stable for a week after the upgrade and the login issue started again, this time I am getting the  error attached herewith.

However the module was accessible after restart.

Please advice.

Thanks

Syed Musaib

[jfloresa]

Syed Musaib,

In this case I would recommend you to open a case with TAC for further analysis.

Johan,

Cisco TAC Support Engineer
Security/FW/IPS Team

[syed musaib mujtaba]

Dear Johan,

Thank you, I shall raise a case.

[syed musaib mujtaba]

Hi Johan,

I am waiting for your suggestions/advice for this issue.

Thanks.