Hi Karim.
nice to meet you again :-).
this should not happen.
there is bug CSCtf34752 which can cause the sensor sometimes (and not always) to get stuck in the middle of downloading the packege due to memory issues and the only way is to reload and then it should work next time. this bug is not fixed at the moment.
to verify if you are matching this bug, create a service user account on the sensor, login using that account, you'll end up in the linux subsystem. do "su -" and enter the same password, then:
A "ps -e fw" command from the service account shows that sendCtlTrans is still running indicating that
the sigupdate is hung.
In the ipsDebug output (bottom of show tech output) check the thread with desc="CT handler" for the
sensorApp process and look to see if the tstate="C". This shows that this thread is in "core" state which
tells us that the thread was attemptng to write the core.txt file but hung attempting to acquire memory
from libhoard.
If you don't think this applies to your sensor, we'll need to have a look at the show tech ourselves to see what's happening with the sensor after the upgrade.. if that's too sensitive to discuss in public, you can open an SR (from this thread itself).
Regards,
Fadi.
