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IPS sensor unable to auto update the signature in version 7.1(11p1) E4.

sandeep chile
Level 1
Level 1

We have IPS sensor 4270-20-K9 in our environment. Previously IPS sensor had firmware version 7.1(11) E4 but unable to auto update the signatures. In further troubleshooting we observed it as a bug CSCux21817 in that particular version and and  bug has been fixed in version 7.1(11p1) E4. So we upgraded IPS firmware over that version. Post up-gradation we are unable to auto update the signature and ending with below error message. 

01Aug2016 21:46:54.150 1.003 mainApp[20737] Cid/E errSystemError ASD AutoUpdate - Access Token Not found in JSON Response, Authentication error.

01Aug2016 21:52:52.635 358.485 cidwebserver[3310] tls/W errTransport WebSession::sessionTask TLS connection exception: handshake incomplete.

01Aug2016 23:42:01.072 112.895 mainApp[27634] Cid/E errSystemError Start ASD AutoUpdate exception: Unknown HTTP exception

01Aug2016 23:52:54.984 653.912 cidwebserver[18878] tls/W errTransport WebSession::sessionTask TLS connection exception: handshake incomplete.

We have tried to reconfigure the feature with multiple cisco Id's but no luck. 

Please answer...

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