08-04-2016 06:40 AM - edited 03-10-2019 06:39 AM
We have IPS sensor 4270-20-K9 in our environment. Previously IPS sensor had firmware version 7.1(11) E4 but unable to auto update the signatures. In further troubleshooting we observed it as a bug CSCux21817 in that particular version and and bug has been fixed in version 7.1(11p1) E4. So we upgraded IPS firmware over that version. Post up-gradation we are unable to auto update the signature and ending with below error message.
01Aug2016 21:46:54.150 1.003 mainApp[20737] Cid/E errSystemError ASD AutoUpdate - Access Token Not found in JSON Response, Authentication error.
01Aug2016 21:52:52.635 358.485 cidwebserver[3310] tls/W errTransport WebSession::sessionTask TLS connection exception: handshake incomplete.
01Aug2016 23:42:01.072 112.895 mainApp[27634] Cid/E errSystemError Start ASD AutoUpdate exception: Unknown HTTP exception
01Aug2016 23:52:54.984 653.912 cidwebserver[18878] tls/W errTransport WebSession::sessionTask TLS connection exception: handshake incomplete.
We have tried to reconfigure the feature with multiple cisco Id's but no luck.
Please answer...