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ISSUE with accessing Printer on the DMZ !!

Hi,

We are facing issues while accesing the printer in the DMZ interface from inside interface.The issue is happening when we are adding a printer to a new desktop. The printer is added via print server.The issue started happening after the server team has implemented authentication PIN for printing.The printer gets added but while giving print ,it is giving error as print driver not found.We have checked printing after removing the PIN and it works fine.I am getting the following error logs from firewall.Can somebody help on this ???

%ASA-6-302014: Teardown TCP connection 3842514 for DMZ:172.19.48.207/80 to ODC-FW:10.132.123.19/1810 duration 0:00:06 bytes 711 TCP Reset-I

%ASA-6-302014: Teardown TCP connection 3842514 for DMZ:172.19.48.207/80 to ODC-FW:10.132.123.19/1810 duration 0:00:06 bytes 711 TCP Reset-I

172.19.48.207 -Printer

10.132.123.19-Desktop

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ISSUE with accessing Printer on the DMZ !!

Mujeeb,

Based on the syslog you post we are getting a Reset from the internal device, the FW is just closing the connection becuase it got a reset packet; this will be the normal behaviour of the ASA.

If you want to dig deeper on the issue you can place captures on the ASA and confirm the source mac-address/IP address of the reset packet.

Luis Silva

Luis Silva