it's good to learn that your issue has been resolved.
according to cisco:
Why should I rate posts?
If you see a post that you think deserves recognition, please take a moment to rate it.
You'll be helping yourself and others to quickly identify useful content -- as determined by members. And you'll be ensuring that people who generously share their expertise are properly acknowledged. As posts are rated, the value of those ratings are accumulated as "points" and summarized on the Member Profile page and on each member's Preferences page.
