12-12-2016 12:14 PM - edited 03-12-2019 06:13 AM
Hello All,
I am attempting to upgrade an virtual device sensor that is stuck on 5.2.07. When I apply the update patch nothing happens. I notice in DC the sensor does not have Access Control Policy assigned and I believe that is the issue. Does anyone have an answers?
Thanks, :-)
12-13-2016 10:11 AM
Hi,
You are correct in saying that Access Control Policy needs to be pushed before upgrading a sensor. You will need to look at the logs to understand where exactly the upgrade fails.
Do you see the upgraded getting kicked off ?
You can tail -f /var/log/action_queue.log on the FMC and the sensor.
If you see it fail at a certain % then you need to see the logs on the sensor.
cd /var/log/sf/<upgrade file name>
less status.log
Thanks,
Pujita Patni
12-13-2016 11:11 AM
Thanks, Pujita,
I checked the status log. It looks like the last patch never applied or launch. Should I remove an temp files?
Thanks,
12-14-2016 02:23 PM
Hi,
I would suggest, you try to push the update again and tail -f /var/log/action_queue.log on both the FMC and the sensor.
The logs should indicate what the problem is.
You can share it with me and I can go over it.
Thanks,
Pujita
12-13-2016 11:12 AM
Also, Can I remove the virtual device from FC and add bad to get the AP to apply?
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