PIX 501 User license changed after applying high encryption activation key

[lalsingh]

Had a PIX 501 with 10 user lic. Applied 50 user lic. a long time ago. Recently went and downloaded 3DES encryption activation key and system has now reverted to 10 user. Is there anything I can do to get my user lic. back?

[vitripat]

If your PIX was running with 50 user license earlier, and if you have a "show version" from that license, please mail it to licensing@cisco.com along with current show version output. They will be able to send you the activation-key with 50 users + 3DES license. Even if you don't have the old show version, but you did receive the 50 user license key, you should still contact licensing@cisco.com about the issue you faced after getting 3DES key online, they'll be able to checkup their database and send you the correct license with both 50 users and 3DES.

Hope this helps.

Regards,

Vibhor.

[lalsingh]

Thanks for the info. Got it resolved.