Problem with AnyConnect when we try to connect.

[Waldemar Farinha Dias]

Hello Team,

Some users have problems connecting to anyconnect. Previously it worked for them, but since Windows was updated (The last December) it gives them error.

>>>  [Device Install (UpdateDriverForPlugAndPlayDevices) - VPNVA]
...
!!!  ndv:      Device install failed for device.
     ndv: {Update Device Driver - exit(000005b4)}
!!!  ndv: Failed to install device instance 'ROOT\NET\0000'. Error = 0x000005b4
<<<  Section end 2017/12/22 14:55:56.428
<<<  [Exit status: FAILURE(0x000005b4)]

I have tried to re-install anyconnect, (From scratch, disabling the antivirus, ...), But it doen´t work.

Please, Any idea?.

Thank you.

Best Regards

[Ajay Saini]

Hello,

Please check the below recent thread:

https://supportforums.cisco.com/t5/vpn/anyconnect-windows-ver-4-50058-won-t-install/td-p/3096332

-AJ

[Waldemar Farinha Dias]

Hi Ajay,

Thanks for your time.

I tried all tips about recent thread that you told me, but it doesn´t work.  :(

I continue researching.

Thank you.

Best Regards,