Remote user in Europe having VPN issues through ASA

[gginty]

One of our excutives is currently visiting Europe and is having issues using VPN through our ASA box, software version 7.2(2). She receives the following error message:

"Secure VPN connection terminated by client. Reason 412: the remote peer is not responding"

The syslog entry for this session says:

"Removing peer from peer table failed, no match!"

"Error: Unable to remove PeerTblEntry"

According to the log no one else is having this issue

Thanks

[Patrick0711]

Please provide output of:

debug crypto isakmp 254

[gginty]

Thanks Patrick, the user called back saying that she could now connect