Smart Net Support

[leongsk]

1.       Can share if SourceFire have support coverage in these countries?
2.       What SLA are available?
3.       Can we engage the remote service to help reconfigure back to last config and so as that we can remote via internet for any further setup.

1. Singapore
2. Malaysia (Bangsar South, Kuala Lumpur)
3. Malaysia (Cyberjaya)
4. Indonesia (Jakarta)
5. Indonesia (Kerinci)
6. China (Nanjing)
7. China (Suzhuo)
8. China (Rizhao)
9. Indonesia (Medan)
10. Hong Kong - DC1
 

2. London, England
3. Paris, France
4. Sydney, Australia
5. Beijing, China
6. Philadelphia, US
7. Johannesburg, South Africa

[Marvin Rhoads]

1. Yes.

2. Everything from 8x5xNBD (Next business day) hardware return with 24x7 telephone support to on-site spares (or even an engineer with 24x7 support), depending on how much you want to pay.

3. If you have a backup config, the TAC can help you revert to it if you have a support contract. If you don't, then they cannot.

[esraaagimbilgin]

Hi Marvin,

We have 8x5xNBD (Next business day) hardware return for our ASA5585. RMA number received on 10.Aug.2017 for power supply replacement. Today 24.08.2017, we still don't have estimated date for it.

Could i have SLA conditions?

I am from Turkey.

Thanks,

Regards,