The best way to troubleshoot this is to run a test while debugging syslog.
Enable debugs for syslog under RME - Admin - Preferences - Loglevel Settings
Set SyslogAnalyzer to debug
Stop SyslogCollector and SyslogAnalyzer processes (pdterm).
In the collector.properties file, set "DEBUG_LEVEL=DEBUG"
Clear the contents of the following log files:
$NMSROOT\log\SyslogCollector.log
$NMSROOT\log\SyslogAnalyzer.log
$NMSROOT\log\AnalyzerDebug.log
$NMSROOT\log\SyslogAnalyzerUI.log
Start SyslogCollector and SyslogAnalyzer processes (pdexec)
Now go a device that is managed in RME and do a conf t and exit. This should generate a config change syslog.
Make sure it hits the syslog_info and then wait a few minutes and generate a standard report for this device. Does it appear?
If not look in the 4 log files above for the device IP or hostname....what does it show?
Do the drop or invalid message counters increase?
