Unable to update Antivirus pattern from Cisco CSC SSM

[limlayhin]

I have a Cisco ASA 5520, with Cisco ASA-SSM-CSC-10-K9. ASA version 8.4.3.

Since two days ago, automatic anti-virus pattern update for Cisco CSC SSM failed, error message as below:

AntiVirusPattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to verify security information. The local trusted info database is corrupted. Please contact Trend Micro technical support.. The error code is 62.

The license is valid and the subscription is expired on Sep 2014.

Any body encountered similar problem before?

Any body has Trend Micro Cisco CSC SSM helpdesk contact?

I can't find any Trend Micro info for Cisco CSC SSM.

[saimunpial]

I got same error message from all CSC modules at different locations. I am going to contact with our local cisco support about it. Hope somebody from cisco should send a quick recovery for us as well.

[startx001]

Hi all ,

im recived error 

AntiVirusPattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was
unable to verify security information. The local trusted info database is corrupted.
Please contact Trend Micro technical support.. The error code is 62.

AntiSpamEngine : Pattern Update: The download file was unsuccessful for ActiveUpdate was
unable to verify security information. The local trusted info database is corrupted.
Please contact Trend Micro technical support.. The error code is 62.
 

App. name:          CSC SSM
App. Status:        Up
App. Status Desc:   CSC SSM scan services are available
App. version:       6.3.1172.0
 

Can someone upload version 6.3.1172.4 ??

ssue is also that i cannot update antivirus database .

Any solution ?

KR 

VZ

[Magnus Mortensen]

VZ, 

     6.3 code is no longer 'supported'.  You must move to 6.6 code in order to get updates.

[b.vanderburg]

I've got the same message on CSC.

[Daniel Sleebos]

Same problem since 15-02 on CSC

AntiSpamEngine : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to verify security information. The local trusted info database is corrupted. Please contact Trend Micro technical support.. The error code is 62.

AntiSpamPattern : Pattern Update: The download file was unsuccessful for ActiveUpdate was unable to verify security information. The local trusted info database is corrupted. Please contact Trend Micro technical support.. The error code is 62.

[cityofhayden]

Same issue here.  Same starting date and same error messages sent when it trys to update.

[limlayhin]

Wow, so many people affected. Seems like it can be TrendMicro issues again.

I found previous issue in Cisco Forum

https://supportforums.cisco.com/message/4022033#4022033

The problem is, how do we contact Trend Micro?

[markus.schwaiger]

Same here. Opened TAC case.

Contacting TM should be Ciscos job as they are providing service and support for me.

[VDLSACHSEN]

Same issue here, I've contacted my local CISCO-Support, still waiting for a solution.

I noticed, that the problem starts after a huge amount of SPAM-Mails of the well known "Paypal-kind", which all had malicious attachements, which were removed.

Regards, Jan

[ischreiner]

Same issue here

[Jim Phelan]

Same issue here. Started with the AntiSPAM signatures then the AV ones

[VincentBacher]

Same issue at a customer's device. Opened a TAC case

[CCO_Giesbers]

We have the same problem since Friday.

[Tim Bottomley]

Any updates on this issue?