Update Install Failed error when attempting to upgrade Sensor software
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06-18-2018 08:02 AM - edited 02-21-2020 07:53 AM
I am attempting to upgrade the software on my sensors, and I continue to receive "update install failed" errors on them.
I ran into another thread suggesting to "re-apply" the existing health policy, and then try again.
Not only did that not work, now the sensors are in a warning state, and throwing "Health monitoring severely behind schedule."
I have a total of 4 sensors, but only blew up 2 of them attempting to perform this upgrade, and could use some assistance.
The 2 failing, and currently in "health monitoring" error are:
Model: ASA5516
Version: 6.2.3
I was attempting to install:
Cisco Network Sensor Patch |
6.2.3.1-43
|
Could anyone provide some insight and/or remediation steps for this problem?
Thanks
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07-02-2018 09:44 AM
This issue is still occurring. Anyone have any suggestions?
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07-02-2018 07:39 PM
That's not a common error. Your best bet is to contact the TAC.
If you're upgrading then you must have entitlement to do so and that includes technical support.
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07-05-2018 08:27 AM - edited 07-05-2018 10:24 AM
Thank you Marvin, will do. Yes, I have support, but I was hopeful that this problem wasnt going to be anything significant enough to engage TAC on.
Since I have exhausted all other options, TAC is the only other option.
