06-10-2024 01:27 PM - edited 06-10-2024 01:44 PM
Hi All,
We've been seeing mysterious reboots of FPR2140 running 7.2.4, so logged a TAC case.
According to TAC we were hitting the following defects.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh10681 [bst.cloudapps.cisco.com]
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwi21030 [bst.cloudapps.cisco.com]
So, RMA was issued and we received a replacement.
However, for some reason I couldn't add the new device to FMC, it turns out that the replacement unit which came with 6.4 cannot be supported on FMC running 7.2.
Based off the compatibility matrix the oldest FTD version that FMC 7.2 can support is 6.6.
How do we go about upgrading the FTD in this case, suppose we'd have to use cli/expert mode?
Any assistance is very much appreciated.
Thanks,
Solved! Go to Solution.
06-10-2024 04:41 PM
it may best to reimage the firewall to 7.2
you can also use FDM which the onboard local manager and upgrade from that... but it it is time consuming.. reimage the fastest and best. the reimage is much cleaner option rather than upgrades as it involves replacing files etc..
06-10-2024 04:41 PM
it may best to reimage the firewall to 7.2
you can also use FDM which the onboard local manager and upgrade from that... but it it is time consuming.. reimage the fastest and best. the reimage is much cleaner option rather than upgrades as it involves replacing files etc..
06-10-2024 08:25 PM
Reimage is the best choice with that unit. You could also request the TAC issue a replacement RMA to avoid the hassle for you if you didn't want to reimage. They have the ability to specify the replacement unit run something newer than 6.4 - at least 7.0 or later.
06-11-2024 12:35 AM
Thank you @ccieexpert and @Marvin Rhoads .
Reimage it is then!
06-20-2024 01:00 AM
just reporting back to say that reimage has worked, thanks both.
also sharing a link that TAC has shared with us which includes a different way of reimaging.
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