URL Filtering not working though single url entry is working

[amitkumarsi]

Guys-

I have a SF 3D appliance which is managed by SF DC. I have installed URL filtering license using SF DC but URL filtering is not working. I put in single url entry e.g. www.yahoo.com in same access control policy and same is working.

Reading other pages I found this happens because of license issue. I re-checked licenses on SF DC and it's correctly installed and applied on my 3D appliance. I don't know how to verify licenses on 3D appliance itself to figure out what is causing this issue?

Please post if anyone of you have faced this issue?

Thanks

[Kevin P Sheahan]

The issue is likely that the DC is not performing cloud lookups for 'unknown URLs'. 

Go to System --> Local --> Configuration --> Cloud Services.

Ensure 'Query Cloud for Unknown URLs' is checked.

[miculp]

In addition to Kevin's comment, make sure the URL database is being downloaded properly. You can force that check in the same menu as "query unknown URLs"