Beginning March 10, 2024, Cisco is simplifying how customers will access help for their Service Hardware Replacement (RMA) support request. A new web form will replace the multiple region-specific email aliases and will connect our customers directly to Cisco’s Support Case Manager (SCM) tool, providing a guided user experience and simplifying the RMA support process. In addition to the new web form, the Cisco Logistics Support Center landing page will be enhanced with easier navigation and self-service capabilities to better support our customers.
With this change, the regional Logistics Support Center mailers currently available on our Logistics Support Center website will be discontinued and will no longer be in use to open cases, or to send and receive communication, beginning March 10th, 2024.
these will be discontinued:
|
REGION |
MAILER ADDRESS |
|---|---|
|
AMERICA/LATAM |
lmo-help@cisco.com |
|
AMERICA |
americas-lsc@cisco.com |
|
APAC |
apac-lsc@cisco.com |
|
GREATER CHINA |
gca-lsc@cisco.com |
|
INDIA |
apac-lsc-india@cisco.com |
|
JAPAN |
jpn-lsc@cisco.com |
|
EMEA |
emear-lsc@cisco.com |
If you have any questions, please contact the Cisco Logistics Support Center for your Region.
Thank you.
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Frequently Asked Questions (FAQs):
Question: What is the link to Support Case Management Tool (SCM)?
- https://mycase.cloudapps.cisco.com/omc (will be activated on the 10th March, 2024)
Question: What does the SCM web form look like?
- Here is a screenshot of the new web form that will replace the outdated email aliases on March 10th, 2024:
Question: Will the case handling time slow down?
- The case pick-up time will remain the same on SCM as it is with using a mailer.
Question: Where can I obtain a Cisco user id?
- https://id.cisco.com/signin/register
- User guide: https://www.cisco.com/c/en/us/about/help/login-account-help.html#~forgot-email
If you have any questions, please contact the Cisco Logistics Support Center for your Region.
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