Cisco SAM (service availability matrix) dissapeared?

[jonesbt11]

Hi All,

Was wondering where the SAM is now, since it seems to have disspeared with the change in the layout of the Support section of the site. And no results on search. Was it moved to a different name or something?

[Luis Francisco Sierra Alcazar]

Hi

You have to be a partner, this is the link to access to this tool:

http://www.cisco.com/c/en/us/partners/tools.html

Regadsr

[acusd_dh]

The following publicly available Description of Hardware Replacement document refers to Cisco's Service Availability Matrix and looks to be intended for end-users rather than just partners.

Description of Hardware Replacement:

https://www.cisco.com/en/US/prod/service_description0900aecd8029e90a.pdf

..End-User may check availability by accessing Cisco's Service Availability Matrix at: 
http://www.cisco.com/cgibin/front.x/agents/SAM/cca_sam_landing.cgi.

The link above is broken. I'm looking for information about the location of 2-hour, 4-hour, and NBD advanced replacement depots described in this document. The partner link you mentioned doesn't help end-users.

Thanks.

[aboeira]

Use this URL now: http://samccx.cloudapps.cisco.com/apidc/sam/search.do?dtid=osscdc000283