Was wondering where the SAM is now, since it seems to have disspeared with the change in the layout of the Support section of the site. And no results on search. Was it moved to a different name or something?
..End-User may check availability by accessing Cisco's Service Availability Matrix at: http://www.cisco.com/cgibin/front.x/agents/SAM/cca_sam_landing.cgi.
The link above is broken. I'm looking for information about the location of 2-hour, 4-hour, and NBD advanced replacement depots described in this document. The partner link you mentioned doesn't help end-users.