As modern technology customers, you’re always online. Whether you're monitoring your network, upgrading your technology, or simply keeping your systems afloat – you live online 24/7, constantly looking for ways to optimize your technologies’ performance.
In an audit of studies conducted between 2017 and 2020, we looked to discover what online resources were most useful in guiding you through your post-purchase journey. The evidence was clear: you want step-by-step resources to guide you through your adoption processes.
That’s why we created Guided Resources: a series of step-by-step guides – on the already-popular Cisco Community – designed to help you advance in your adoption of purchased Cisco solutions, track your progress, and get the most out of your investment.
What are the benefits of Guided Resources?
We believe that a community designed for engagement across the customer lifecycle can help solve complex organizational problems. Cisco Community is an online community that’s both a technology platform and a hub for collaboration, where community members can come together around a common interest, role, or need.
Now, Cisco Community includes an even more guided option – providing you with the specific tools you need to move at your own pace. Through our Guided Resources, you have direct access to:
- Content specifically aligned to your lifecycle stage
- How-to videos and product demos
- Registration availability for Ask the Experts sessions
- Previously saved Success Tips recordings
- Self-trackable progress throughout the web experience
Ultimately, these Guided Resources merge key customer success web experiences with previously established engagement communities, allowing you to become a fully integrated part of Cisco Community.
Who can benefit from Guided Resources?
Because of the purpose-built design of these web experiences, Guided Resources serve two main types of technology customers: the technical and the executive.
For the technical customer, Guided Resources provide the step-by-step online adoption guidance they want, with the validation from Cisco experts and real-world examples from other Cisco customers they need – all available 24/7 in Cisco Community.
For the executive customer, Guided Resources provide visibility into their teams’ adoption requirements. The more leadership knows about the steps it takes to achieve adoption success, the better they can mobilize efforts to optimize performance and get the most out of their investments.
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Guided Resources are now available across technologies throughout the Cisco portfolio. Access the resources relevant to your Cisco solution today to learn more about how to complete tasks and track your progress as you realize the value of your technology.
