"Change Password" is not working

[abuch9923]

I'm trying to change my password on OpenDNS. But I keep getting a "Existing password is incorrect" error.

I know for a fact that I'm using the correct password, because I logged out and logged back in to double check...

This issue has persisted for the past week, I've tried every few days now... What is going on? 

[GaryUSMC]

I am having the same problem. What is the resolution to this? I really need to change my password.

[GaryUSMC]

Anyone have any insight in this? We need to be able to change passwords.

[GaryUSMC]

Anything on this? Someone reached out to me asking for my email but then I never heard anything back after that.

[GaryUSMC]

Is anyone ever going to be able to help with this? Support has asked me for my email twice, I sent it to them and then nothing after that. I need to change my password.

[BTak]

Are we assuming that this is no longer a concern for Cisco, and that it is just going to be ignored?

[reham1]

Hello, 

Please try this link (https://login.opendns.com/reset). 

If you have any questions please feel free to ask.

[abuch9923]

@reham1 I'm NOT trying to reset my password, I'm trying to CHANGE my password.  Every time I try to change my password, it's say "existing password is incorrect". This has been a problem for months now...

[reham1]

Hello,

The link supplied should allow you to change the password without knowing or the system not accepting your previous password.