02-06-2014 08:58 AM
Is there a field in CCW that I can use, that will transfer to a customers contract? I need to show customer PO Number in CSCC and on their contracts
on a line by line basis.
02-06-2014 09:18 AM
Hello Michael,
Good day!
Unfortunately we don't have that provision. The best thing I can suggest for the meantime, is for you to send an enhancement request.
If you wish to request for this feature, please send email to q2o-optimization@cisco.com
as an enhancement issue. However, you will need to fill out a template first and then send it to that alias.
To get the template, we suggest that you create a case with us online at http://www.cisco.com/cisco/psn/web/workspace or by calling 1-800-553-6387 options 2 and 3.
If this is your first time to open a case using Customer Service Central, you will need to sign in to your My Cisco Workspace (http://www.cisco.com/cisco/psn/web/workspace) and then add the Customer Service Central module to your Workspace to open and manage your cases online. Help and support documentation is available on Operations Exchange.
Regards,
Jen
CCW Support Team
02-06-2014 02:02 PM
Jen
I opened a case, it would be really nice if the CCW change template was added to this page so it can be downloaded without a case.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide