Activity in Services
Access to STC
How can I get access to STC? What are the requirements to obtain access?
How do I associate my account to view customer CSPC in SNTC portal?
Hello, when we wanted to access to the CSPC information of a customer, we used to associate by going to the CSAM portal and adding our account as a CBR admin, and then we could see all the info in the SNTC portal.Now, when we try to go to the CSAM we...
SNTC Access for EoX and Product Information API
Hello,Can anyone please show me some direction to get EoX and Product Information API access?Our CE manager guided me to register to CX cloud thinking it would allow to request api access. However, we're told that CX cloud currently does not support ...
Resolved! Telemetry flow for security and 3rd party devices
*If we want telemetry for firewalls, ISE, AMP and other security products, do we import them directly into CX agent? Or is there another recommended method? Is there any documentation for this? *Does telemetry work for non Cisco devices?
Visibility of all services contracts of a customer
How can I view all services contracts of a customer? Is CX Cloud can help me ? If so, what kind of permissions or procedures should have been taken to get access and view these contracts?
crpartners.cloudapps.cisco.com - Forbidden - RBAC: access denied
Hi, a number of users in my company are saying that they can no longer access this site below https://crpartners.cloudapps.cisco.com/#/analysis/installedBase/tav They are getting a 403 response as below. Seems to be coming from the Cisco site as I ca...
Migrating Customers from SNTC with CSPC to CX Cloud Without Success Tr
Hello Cisco Community, I'm currently assisting several customers who utilize the Common Services Platform Collector (CSPC) in conjunction with Smart Net Total Care (SNTC). With the impending decommissioning of the SNTC portal, we're looking to transi...
Resolved! From SNTC (CSPC) to CX Cloud - Questions
Hi there, I’ve been reading the official documents about the transitioning from SNTC to CX Cloud and I think a few things need to be clarified. Can you help, please? 1 – Can customers who only have Smartnet/Solution Support contracts, without Success...
SNTC to CX Cloud. You do not have sufficient access
Hello, Today i check on SNTC services.cisco.com and see announcement "Important Update: Smart Net Total Care Portal Migrates to Cisco CX Cloud". I try to "Activate CX Cloud" and got this error : Account Creation Not Allowed You do not have sufficient...
Makebit easier by putting an arrow
When checking advisories for a certain assets under "Assets and Coverage" I can't go back to the advisories list after viewing the advisory detail. I have to close the advisory window and go back back to the asset. It doesn't feel easy or practical t...
Cisco CX Cloud Agent and Cisco ASR-920 OSPF Flaps CIsco Bug
We had a big issue today with Cisco CX cloud agent, first it decided to scan device ahead of time and It’s started at 4PM instead of the scheduled 12am EST.Then we immediately noticed OSPF flaps on most of our Cisco ASR-920 routers running 17.09.04.W...
setting up DA account
Im looking to setup access to service API following this link belowchrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://pubhub.devnetcloud.com/media/support-apis/docs/Guide-to-Assigning-Customer-API-Roles.pdfGot stuck at step 1. I need to unde...
Customer unable to grant me access to SNTC via CSAM
We've tried multiple browsers and incognito, clearing cache etc. Customer unable to make it all the way through the process to grant CBR Admin. Assistance needed.
Export selected columns only
When exporting reports, it currently exports all possible columns instead of the manually selected ones. For example, the Location column is useless for me so I remove it from my view in Assets & Coverage. However when I export the A&C page, the repo...
Dissociate cisco ID from previous company partner portal
I am trying to dissociate my cisco ID from the previous company partner portal, the main problem here is I no longer have the credentials to access that account. Can someone suggest another way it can be done?
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