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Smart Services

Find information for Smart Net Total Care, Partner Support Service and Smart Call Home

4725 Posts

CX Cloud

Find information and ask questions about the CX Cloud platform

94 Posts

Activity in Services

One Time Defining the SNMPv3 and SSH Details

For each and every IP range scan, I need to provide SSH and SNMPv3 credentials, really this process is repeated one if I go more than 50 IP range scans.I would suggest to have one time save option for the SNMPv3  and SSH Credentials, and will be refe...

Resolved! ECMUS vs ECMU

Hi guys,Just curious, what is the difference between the below two SKUs?CON-ECMUS-SFFMCK9VCON-ECMU-SFFMCK9VI understand that ECMUS is Solution Support SWSS and ECMU is SWSS but what does the Solution Support add that isn't included in the SWSS.Thank ...

chloe-a by Level 1
  • 3944 Views
  • 3 replies
  • 0 Helpful votes

See all VDC in an appliance

Hello.It would be an excellent idea to permit cx.cloud to show all the VDC living in a appliance.Nowadays I have some N7K (I will change them for N9K) which have different number of VDCs into each one, BUT I just see one of the VDC instances, every d...

Issue with tools.cisco.com and Smart Call Home

We have an issue with the Call-Home and the URL tools.cisco.com. When we connect with the customer account, I need to accept the terms of service. But when I accept the terms of service, it shows this:   The URL is https://tools.cisco.com/sch/pending...

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leanbio by Level 1
  • 170 Views
  • 0 replies
  • 0 Helpful votes

Contract Renewal FAQ

Renew.Cisco.Com Access & Account ManagementHow do I gain access to renew.cisco.com?How do I reset my password if I do not receive a password reset link?How can I add new users to our SmartNet account?Partners & ContractsCan I use a different Cisco pa...

acossent by Cisco Employee
  • 93 Views
  • 0 replies
  • 0 Helpful votes

Issues with Data Sync from CSPC to CX Cloud

Dear Cisco Community, I am encountering an issue with the data collection and upload from my Cisco Platform Common Collector (CSPC) to CX Cloud. Following the announcement of the discontinuation of the SNTC Portal, we migrated to CX Cloud and added C...

Adding Partner Admin access to CX

Is there a guide on how to add a partner admin to CX? I swear each option sort of sends you in circles. It looks like you have to create a rule first, but then that requires a user group, but if you try to create a user group, you need a user to add ...

JSM92 by Level 1
  • 177 Views
  • 1 replies
  • 0 Helpful votes

CX cloud levels don't appear anymore

Logging in to CX cloud to see if a customer has CXL2 for Campus Network. But I can’t see that information under “Adoption Lifecycle”. Nor is it available through the “?” icon anymore. Is this a bug? 

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