Hello,
Could anybody answer to me?
We initially bought CUCM 8.x and its service license. (let's say, LIC-UWL-APAC.)
Someday we migrated to CUCM 9.x. but its service license hasn't updated on CSCC.
LIC-UWL-APAC, before CUCM 8.x and older, is UCL Enhanced Plus after CUCM 9.x and older.
When I look up contract 9395xxxx on CSCC, its still LIC-UWL-APAC, I think this should also migrated to UCL Enhanced Plus (like LIC-UCM-LIC-KP).
After UCL Enhanced Plus shows, I would renew(means buy) its service contract expand. (But now we can't as per the above issue.)
I opened some cases, but It always route to Licensing team, so they can't answer.
Is anyone experenced same issue?
Or does anyone know where I should ask? (email or opening case category.)
Help me~~
Thanks.
