Services

Subject: Cisco IE-3100 — SD Card Not Detected on Multiple New Switches

Hi Cisco Support,We have multiple new Cisco IE-3100 (Industrial Ethernet) switches at our site DEN9 that are not detecting SD cards. These switches have never been provisioned and we need the SD card to load initial configuration.Environment:Device: ...

Getting Started with Cisco IQ - Add Contracts

View assets not connected to your inventory via telemetry by adding your Cisco Support contracts to your Cisco IQ account. You will need a CCOID (Cisco login) to get started. Don't have a CCOID? Watch this 1 min demo to learn how to create an account...

Getting Started with Cisco IQ: First Connection to Intelligent Action

Series OverviewMaximize the value of your Cisco technology investment with the Getting Started with Cisco IQ Expert Insights Series.This four-part webinar series introduces the Cisco IQ experience, guides you through onboarding and connectivity, and ...

Ask Me Anything- Cisco IQ Fundamentals

Welcome to the Cisco Community Ask Me Anything conversation. Submit your questions from Tuesday, August 11, 2026 through Wednesday, September 30, 2026. Our experts Sachin Sharma and Salvador Renteria Ibarra will be waiting to assist you and resolve a...

Cisco IQ APIs Are Now Available in beta (public preview)

Cisco IQ APIs give you programmatic access to Cisco IQ data and insights, so you can integrate them into the tools, workflows, and automation your teams already use.Cisco IQ APIs follow REST patterns and use OpenAPI. The documentation includes guidan...

Resilient Infrastructure Playbook video series | Cisco IQ

As the cybersecurity landscape evolves with AI-driven threats, Cisco Resilient Infrastructure Services provide a proactive framework to shift organizations from reactive firefighting to autonomous, resilient operations. By leveraging Cisco IQ, these...

Resilient Infrastructure Playbook | Modernizing Older Devices

In this video, we'll cover the final step in the Resilient Infrastructure Playbook workflow: how to modernize legacy systems. We'll also provide guidance on where to go for additional support from Cisco and our partners. This video is part 7 of 7 of ...

Resilient Infrastructure Playbook | Verify

This video covers the final step of the Software Upgrade Workflow: verify. We mirror the prepare phase to confirm the upgrade was successful. This video will give you a repeatable, command-assisted verification workflow, help you reduce risk by detec...

Resilient Infrastructure Playbook | Execute

Explore the execute step in the Software Upgrade Workflow: learn when to use manual SSH versus automated execution, see how to enable and use the automated, one-click execute step and understand built-in checks and post-reboot version validation to r...

Resilient Infrastructure Playbook | Prepare

This video coves the prepare step in the Software Upgrade Workflow needed to remediate security vulnerabilities. Learn how guided checklist mitigates risk and prevents upgrade failures, gain copyable commands and confirmations to accelerate backups a...

Resilient Infrastructure Playbook | Plan

Explore how Cisco IQ powers the Software Upgrade Workflow in the Cisco Resilient Infrastructure Playbook. Learn to locate upgradable assets, review a device, confirm the minimum version fixing a linked security advisory, secure maintenance window app...

Resilient Infrastructure Playbook | Walkthrough

Explore the Cisco IQ Resilient Infrastructure Playbook to assess telemetry readiness, support coverage, and exposure to security advisories. See new capabilities: a guided automated upgrade for Cisco IOS XE via Cisco IQ Link, with checks and rollback...

Resilient Infrastructure Playbook | Overview

See how Cisco IQ delivers the Cisco Resilient Infrastructure Playbook, an AI era readiness plan that maps attack surface, surfaces support levels and telemetry, aligns devices to critical exposures, automates IOS XE upgrades when not managed by Cisco...

Resolved! Cisco IQ Incident Management and TAC Visibility

Hello Team,I am currently learning more about Cisco IQ and would like to better understand how it works in real-world support scenarios.Could anyone share an expirience of an incident where Cisco IQ helped accelerate troubleshooting or resolution com...

Mikrophonfehler

Mikrofon funktioniert in Zoom, Teams, Sprachrekorder und auf dem Handy in Webex – nur die Webex-Desktop-App auf Windows nutzt das Mikrofon nicht, auch nach kompletter Neuinstallation.