Services Videos

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Join us live Thursday, January 23 at 10 am PT (and on demand after) as we share our list of "must do's" at Cisco Live Barcelona. We know Cisco Live can a little overwhelming -- between all of the main stage presentations, breakout sessions, booths, demos,... Read More

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Join us on Thursday, June 13 at 11 am PT for CiscoChat Live straight from Cisco Live US 2019. Bring your questions for our expert panel as we recap the previous three days of Cisco Live. Featuring Jeff Scheaffer for Enterprise Networks, Aruna Ravichandran... Read More

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(view in My Videos) This is the video of a Technical Knowledge Library webinar delivered by ServiceGrid and SaaS experts David Kinn and Rob Walker on October 2, 2014. They share their thoughts and experiences related to service request handling in multi-v... Read More

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(view in My Videos)Providing support to employees and customers involves multiple sources working together. Today, most of the interactions between them are manual and managing the support cases is time consuming and gets very complicated. In this video y... Read More

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(view in My Videos)The move towards multisourcing is accelerating and creates new complexities in the Service Business. In this video you will see how to manage the increasing number of service partners efficiently.

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Latest Contents

AWS Cisco Cloud Services Router (CSR) 1000V - Extra licences...

Created by SwdevTechnostrobe38679 on 03-12-2020 07:27 AM

Our company is currently setting up a VPN to our cloud environment on AWS, with a mobile service provider. The mobile service provider recommended to implement the following router : Cisco Cloud Services Router (CSR) 1000V - AX Pkg. Max Pe... view more

How does CRES interact with Google Email

Created by MatiasHuartamendia6374 on 03-04-2020 02:13 PM

Hello, I was reading a bit about CRES Secure Email Server, but there is no documentation on how to set this up with existing email accounts for example for GSuite users (or Office 365 users).As per my understanding the email is sent with a tag [Secur... view more

Pega Portal is not recognizing CCOID

Created by eagueros on 02-24-2020 12:04 PM

Hi Team Pega Portal https://ibpm.cisco.com/ is not recognizing next CCOID: moicorte. When I try to assign any case to that operator says is not a valid one. I don´t know if this is the correct place to consult for help. &nb... view more

Cisco 7821 Phone Clips

Created by TomRobson46154 on 02-20-2020 08:36 AM

Hi , We have a problem with the small clip that is attached onto the phone where the top of the handset sits , we mount our phones vertically and over time these small clips can be broken off , unfortunately we are having to change the whole ph... view more

CCW Order API and CCW Order API - POE

Created by angelest on 02-12-2020 09:59 PM

https://api.cisco.com/commerce/CATALOG/v2/sync/getMappedServicehttps://api.cisco.com/commerce/CATALOG/v2/sync/getItemInformation I already have access to CCW Order API and CCW Order API - POE. It says 'Get Item Information API enables you t... view more