Services Videos

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Join us on Thursday, June 13 at 11 am PT for CiscoChat Live straight from Cisco Live US 2019. Bring your questions for our expert panel as we recap the previous three days of Cisco Live. Featuring Jeff Scheaffer for Enterprise Networks, Aruna Ravichandran... Read More

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(view in My Videos) This is the video of a Technical Knowledge Library webinar delivered by ServiceGrid and SaaS experts David Kinn and Rob Walker on October 2, 2014. They share their thoughts and experiences related to service request handling in multi-v... Read More

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(view in My Videos)Providing support to employees and customers involves multiple sources working together. Today, most of the interactions between them are manual and managing the support cases is time consuming and gets very complicated. In this video y... Read More

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(view in My Videos)The move towards multisourcing is accelerating and creates new complexities in the Service Business. In this video you will see how to manage the increasing number of service partners efficiently.

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Latest Contents

Deploying 2x Cisco CSR in AWS in High Availability in multip...

Created by mthomaz on 06-13-2019 04:39 PM

Hi. I'm trying to deploy a High Availability CSR setup in AWS. The goal is to deploy 2x CSRs in different AZs, then attach Public and Private subnets to that CSR. Each subnet must be created in a different AZ for HA purposes. Also, that is a req... view more

Cisco Live 2019!

Created by Kelli Glass on 06-07-2019 02:47 PM

Don't miss a minute of the announcements from Cisco Live 2019. The Opening Keynote begins at 10 am PT on June 10. Keynotes and announcements continue through the week.

Cisco Live 2019 Launch Hub

Created by Kelli Glass on 06-06-2019 03:25 PM

We'll build the bridge to get you where you want to go so you can make anything possible. At Cisco Live, you'll learn new things, be inspired, and create the path to endless opportunities. Learning at the next level. Cisco announces the biggest evolution... view more

CSR1000v HA problem

Created by mhmservice on 06-03-2019 08:59 AM

Hi all I have configured HA with CSR1000v as per the following guide (using the v2 instructions with the python scrips in the guest shell) https://www.cisco.com/c/en/us/td/docs/routers/csr1000/software/azu/b_csr1000config-azure/b_csr1000config-a... view more

ATA 190 phone leds

Created by isonIV on 05-29-2019 02:11 PM

I am troubleshooting an ATA 190. The unit in question has the 2 phone LEDs blink on and stay on for about 15 seconds then of and stay off for about 15 seconds. When the lights are on, there is no response to off hook. When off the device will go off hook.... view more