About Guillermo_PY

Guillermo_PY · 10-28-2026

Hello Team,Could you help me understand which support level includes the Rapid Problem Resolution functionality? I'm using this doc: https://iq.cisco.com/docs/saas/saas-getting-started.html#basic-capabilitiesbut It is not clear for me.

Guillermo_PY · 09-18-2026

Hello Team,I am currently learning more about Cisco IQ and would like to better understand how it works in real-world support scenarios.Could anyone share an expirience of an incident where Cisco IQ helped accelerate troubleshooting or resolution com...

Guillermo_PY · 09-16-2026

Hello Team, I hope you're doing well.I'm currently working with a Cisco Catalyst 9604R running IOS XE 17.15.5 and equipped with a C9600-LC-24C line card.After enabling SNMP for monitoring, our monitoring platform (Zabbix) automatically discovers the ...

Guillermo_PY · 09-08-2026

Hello Team,I would like to leverage your expertise to verify the compatibility of a 1 Gbps SFP module for this hardware combination in a Catalyst 9606.C9600-LC-48YL and C9600X-SUP-2Based on the documentation, the only compatible part number I could i...

Guillermo_PY · 04-22-2026

Hello Team, I am trying to use a Python script to send a message in the Webex space when someone accesses my router (IOS-XE)This is my config:event manager applet USER_LOGGINevent syslog pattern "%SEC_LOGIN-5-LOGIN_SUCCESS"action 1.0 cli command "ena...

Guillermo_PY · 09-25-2026

and what about dial number analyzer tool (DNA)? Could give you more information about the call flow in CUCM!

Guillermo_PY · 09-25-2026

@Bill Could you verify if you have the extension number in both partition (None/Internal_PT)?go to call routing -- Directory Number

Guillermo_PY · 09-18-2026

Hi @aleabrahao I found this information, and based on it, I can infer that Cisco IQ has access to a significant amount of operational data. Therefore, I assume that this information could be attached to a TAC case opened directly from Cisco IQ. https...

Guillermo_PY · 09-18-2026

@aleabrahao one more question: Base on this part of the document, Troubleshooting with the AI AssistantCisco IQ empowers you to resolve device issues independently with the AI Assistant. Built on Cisco’s certified troubleshooting tools and a proven k...

Guillermo_PY · 09-17-2026

@aleabrahao @Amrinder.Singh I will review and do the suggested actions and will provide an update as soon as possible.

Member Since	‎08-02-2018 02:32 PM
Date Last Visited	‎11-08-2026 03:52 AM
Posts	120
Total Helpful Votes Received	146

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User Activity

Cisco IQ - Rapid Problem Resolution

Cisco IQ Incident Management and TAC Visibility

Cisco 9600 breakout Interface

SFP compatible with Linecard C9600-LC-48YL and C9600X-SUP-2

Inject IOS-XE SYSLOG information to guestshell

Re: SIP Trunk can’t call a Phone DN if a Partition is assigned

Re: SIP Trunk can’t call a Phone DN if a Partition is assigned

Re: Cisco IQ Incident Management and TAC Visibility

Re: Cisco IQ Incident Management and TAC Visibility

Re: Cisco 9600 breakout Interface