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4215 no interfaces

charles.pike
Level 1
Level 1

On a 4215 running 4.1, no "interface" choice

appears under the IDS Device Manager TOC

Configuration>Sensing Engine

So how do I get started?

15 Replies 15

FYI

I talked with one of the developers here and found out why your 4215 was running 4.0(1)S37 and why it was showing up as unkown.

The re-imaging process first loads the 4.0(1)S37 software (which doesn't know about the 4215) and then loads the 4.1(1)S47 software.

The re-imaging process must have encountered an error or the sensor was powered off and back on before the 4.1(1)S47 software could be loaded.

This left the image in a corrupt (only partially installed) state.

I had never seen this happen before and did not realize that 4.0(1)S37 was first loaded before 4.1(1)S47 during the re-image process.

Sorry for the confusion.

Glad to hear that the BIOS re-image and loading of the system image worked for you.