Add Smartnet Contract for TAC

[Stephane Richard]

Hi,

if I need to change the section where I posted, please tell me where to post it.

I have bought 2 new ASA5505 with SmartNet contract.  I already have my 2 SmarNet contract number.  Now I want to add these 2 contracts to my TAC account, so I can have support for my 2 new products.  My TAC account already have 1 SmartNet contract for another device I have.

What is the procedure to add my SmartNet contract to my account?

Thank you

[dschlicht]

The contract owner can email tac@cisco.com, stating their cco, requesting to add your cco as authorIzed user on the contract. be very descriptive, contract numbers, contact names, cco, etc.

Sent from Cisco Technical Support iPad App

[Leo Laohoo]

Not going to be easy for an end-user.

As the end-user you need to send an email to web-help-sr@cisco.com.

It would help if you can furnish the following information:

1.  S/N of the appliance;

2.  Purchase details such as vendor, date delivered, purchase order number;

3.  PICA