agent desktop login error line error

[patty_spieker]

I have a 7941 and Soft IP phone with same ext 1100. I changed the 7941 DN to 1199. Now my agent can not log on to the softphone 1100 it shows line error. The problem I had is when she was at her desk both phones would ring. She only logs into softphone to assist on calls.

[vmoopeung]

You may try resetting your phone after doing the changes or you may try using auto registering using TAPS

[patty_spieker]

I had to call TAC on this. I had to remove the ext under the CM under User Manager/application/RMADMIN remove that ext under controlled devises and replace and then it worked.