10-06-2010 10:16 PM - edited 03-09-2019 11:12 PM
Hello All:
A laptop which had an earlier version the Cisco Security Agent, got automatically a new version on Saturday. While on the network that uses the agent it worked fine.
However, on subsequent days, the laptop started not functioning properly. It stopped working, and connecting to networks, neither with the wireless antenna nor with an ethernet cable. Uninstalling the Cisco Security Agent has not changed the situation.
Has any one else encountered this behavior? Is there a fix?
Unfortunately the computer owner has not activated the "restore point" feature, and the computer cannot be restored to before the installation of the Cisco Security Agent.
Also, computer is thoroughly checked for viruses and malware, and there is no evidence of them.
Thanks
10-11-2010 10:31 AM
So, you uninstalled CSA, and it is still having problems ? How about looking in the task manager, is there still any csa processes running ?
10-11-2010 02:52 PM
Thanks for your suggestion. I do not see anything running with the name "Cisco" or "CSA". I also went through the descriptions...
It could be of course a totally different name. If this is the case, would you happen to know what else I should look for?
Regards
10-15-2010 12:12 PM
Make sure you have "Show processes from all users" checked and look for the okclient.exe, leventmgr.exe and csacontrol.exe processes.
If present, see if leventmgr.exe is consuming lots of resources.
10-15-2010 01:27 PM
None of these processes are present.
It is interesting that the computer works fine when the wifi is shutoff. As soon as turn on the wireless button, it starts having problems.
Does the CSA change anything in the networking settings? (If it does, I wonder why it still works in the safe mode...)
Thanks
Al
10-20-2010 12:01 PM
Yes, CSA installs several shims and you can see them in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\.
They all begin with csa and there would be eight if CSA was installed.
If you don't have CSA installed, there is no folder under program files and the services aren't running, I would look elsewhere.
Tom
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