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Oracle DB application disconnect with error ORA-03114

AlexandreMoniot
Level 1
Level 1

Hello.

We added a firepower in our network to protect our servers.

Since, our users have problems with Oracle applications.

Our Oracle DBs are in a different security zone from our users.
There is ACLs to allow the DB's trafic between clients and servers.

Typical case is :
- User open the app and use it with no problem
- He goes to another task, keeps the app open, but does not use it
- When he comes back to the app, the app error says "ora-03114 : not connected to oracle" whe he wants to make an action (ie make a request to the DB i suppose)

Close and relunch the app make it works again.

We suspects the TCP session timeout.

Someone got a similar problem and solved it by setting up a prefilter rule for the oracle traffic.

Our firewall does not have any additional inspection like IPS or antimalware.

Does fastpathing the traffic could solve out problem considering the fact above?

Thank for your help.

I was expecting this is a common problem, but can't find a lot of informations.

Regards.

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