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658
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1
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Access Denied to Documentation Videos

Robert Saurer
Level 1
Level 1

If I go to https://radkit.cisco.com/ then to Documentation, log in with my CCO Account and then on one of the Documentation Pages click on a link for a Video I always get a AccessDenied error message.

I tried with latest Chrome, Firefox, Edge. 
I tried also with incognito mode.

Is this for Cisco employees only?

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1 Accepted Solution

Accepted Solutions

frachwal
Cisco Employee
Cisco Employee

Hello Robert! I have already fixed the issue, it was oversight on our side. The videos are restricted with SSO, so now if you're already authenticated it should work without issues. It may require "Disabling cache" in your browser. Let me know if you still experience it.

View solution in original post

3 Replies 3

uversave
Cisco Employee
Cisco Employee

Hi Robert - will review and get back to you - experiencing the same error.   

Thanks

Ullie 

frachwal
Cisco Employee
Cisco Employee

Hello Robert! I have already fixed the issue, it was oversight on our side. The videos are restricted with SSO, so now if you're already authenticated it should work without issues. It may require "Disabling cache" in your browser. Let me know if you still experience it.

uversave
Cisco Employee
Cisco Employee

Thanks Filip for looking into this - confirmed it's working now.