Solved: Access Denied to Documentation Videos

Robert Saurer · ‎09-05-2023

If I go to https://radkit.cisco.com/ then to Documentation, log in with my CCO Account and then on one of the Documentation Pages click on a link for a Video I always get a AccessDenied error message.

I tried with latest Chrome, Firefox, Edge.
I tried also with incognito mode.

Is this for Cisco employees only?

frachwal · ‎09-06-2023

Hello Robert! I have already fixed the issue, it was oversight on our side. The videos are restricted with SSO, so now if you're already authenticated it should work without issues. It may require "Disabling cache" in your browser. Let me know if you still experience it.

View solution in original post

uversave · ‎09-06-2023

Hi Robert - will review and get back to you - experiencing the same error.

Thanks

Ullie

frachwal · ‎09-06-2023

Hello Robert! I have already fixed the issue, it was oversight on our side. The videos are restricted with SSO, so now if you're already authenticated it should work without issues. It may require "Disabling cache" in your browser. Let me know if you still experience it.

uversave · ‎09-06-2023

Thanks Filip for looking into this - confirmed it's working now.