Error when changing password after expiration

00u1ao6b7mvlA5XR45d7 · ‎07-21-2021

Hi,

I have a RV345 and the password of the 'cisco' user is expired and I'm asked to change it. When changing I get an error that my request was rejected. I have tried many combination but nothing works.

What can I do about this issue other then factory reset?

Thanks!

Annotation 2021-07-21 132959.jpg

marce1000 · ‎07-21-2021

>...old password is not correct...

Are you sure about the old password ?

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

00u1ao6b7mvlA5XR45d7 · ‎07-21-2021

Yes, because before getting to this page "edit user account" I have to log in. If using a wrong "old" password it fails at this point and I don't get the "edit user account" page.

marce1000 · ‎07-21-2021

- Make sure the new password is not too exotic (for testing) , and or use another browser as a sanity check.

M.

-- Each morning when I wake up and look into the mirror I always say ' Why am I so brilliant ? '
When the mirror will then always repond to me with ' The only thing that exceeds your brilliance is your beauty! '

sashay-gems-0d · ‎08-07-2023

Same router here, and same problem. Absolutely sure that the old expired password is the right one, and that the new one fulfills all requirements (and more). Still not able to update.