anyconnect problem

[anson-tong]

Since updating our MX85 to 18.211.2, we have encountered users who cannot connect to Office A using cisco anyconnect. Our MX85 device is in office B. The two offices communicate through a VPN connection. The office A and B connection is ok. We can’t access office A via cisco anyconnect now.

[aleabrahao]

Try rolling back the firmware and open a support case.

[kchand1]

Can you check if you can ping the VLAN IP addresses in Office A? Is it impacting all the anyconnect users or a specific set of remote users?

[anson-tong]

Can’t ping the VLAN ip address in office A when using AnyConnect, and it is impacting all the AnyConnect users.

[kchand1]

I will suggest contacting the support hotline to verify if the packets are egressing Office B MX. Our technical assistance center is available 24/7 and one of the available engineers will be able to assist you in resolving this issue.

URL https://documentation.meraki.com/General_Administration/Support/Contacting_Support

[lukasz-buchla]

Hi,
and is the IP network assigned to VPN clients broadcast in the SD-WAN network?

Security & SD-WAN -> Configure -> Site-to-site VPN -> VPN settings