MX75 Latency issue

[Charles72]

Hi All,

We noticed that we are having a high latency issue from one of our Network. We are getting a constant 166ms throughout the day. We are wondering if we have a solution to this problem we are experiencing. We contacted our ISP (Bouygues).

and here is what Bouygues told us:

"There is no bandwidth degradation, it is due to the way mainland French network is connected to the Ocean Iden department. The latencies that you are observing are normal. I have tested with another customer (Apave) who has a site in French Guiana and we have latency of around 170 ms. There is currently no solution."

Do we have a way to improve our network latency or this is a known issue?

Thanks for everyone who will answer this question.

[MerakiGnome]

hi @Charles72 , latency is a little out of your control unless you reduce the load on the circuit. What does the loss look like?

[Charles72]

loss is looking good. 0 - 0.6%.

[Philip D'Ath]

Starlink?

[Charles72]

Bouygues Telecom

[Shubh3738]

Is it constant or latency suddenly increased after some minutes?

Or any services' drop you faced at that time.

[Charles72]

It is constant

[Shubh3738]

Which version are you using on MX and MS ?

[Charles72]

MX 18.107.6

MS 16.7

[Shubh3738]

You have to update MX to MX 18.211.2

And MS to MS 16.8

It can fix that type of issues.

[Shubh3738]

@Charles72 , also check firewall utilization.