An interesting problem that my ISP can't solve

[mustination]

Hi, I've been experiencing internet problems for 2 years and my ISP says that i'm the only person that has been having this issue. Furthermore, I did a tracer route and this is what I got

1 1 ms <1 ms <1 ms 192.168.0.1
2 15 ms 25 ms 14 ms 142.254.200.241
3 91 ms 24 ms 32 ms cpe-174-111-127-073.triad.res.rr.com [174.111.127.73]
4 13 ms 13 ms 124 ms 24.28.254.66
5 15 ms 17 ms 15 ms cpe-024-093-071-098.carolina.res.rr.com [24.93.71.98]
6 26 ms 30 ms 22 ms bu-ether14.atlngamq46w-bcr00.tbone.rr.com [66.109.6.82]
7 20 ms 22 ms 18 ms 0.ae1.pr0.atl20.tbone.rr.com [66.109.6.177]
8 34 ms 24 ms 28 ms 66.109.9.189
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Does anyone understand whats happening? obviously, my ISP doesn't care to help me so I thought asking here would be a better idea. 

[Flavio Miranda · Accepted solution]

Hello @mustination

Unfortunately this does not say too much. Request time out can happen for more then one reason. Basically ICMP is not a reliable way to perform test. Many device can refuse to response for security reason and then you get this result.

 I did fight with ISP many times and it is always complicate prove their are wrong. 

When possible, it is a good idea to have at least two ISPs.

Which kind of problem do you face? 

-If I helped you somehow, please, rate it as useful.-

[mustination]

Basically I'm having trouble while surfing/gaming the ping constantly goes very high and sometimes the internet just doesn't work at all for a couple of hours. this has been going on for 2 years and I decided to post my problem here and see what happens. any suggestion on where to start ?

[Flavio Miranda · Accepted solution]

Not always is possible but the best solution is try another ISP. Two years is too much time to experience problems. 

 Looks like we are talking about a home network, right? I mean, you must not have too many devices inside. Correct me if I am wrong. Then, there´s not much too verify.

 I´d suggest two alternatives. Either pick up another ISP or open a ticket with your National Telecom Department. Must be someone looking for this kind of abuse.

-If I helped you somehow, please, rate it as useful.-

[mustination]

hmm okay thank you I'll go with changing the ISP then and see what happens