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application issue

sanjay.sawamt
Level 1
Level 1

One application is not working properly during particular period of time for 2 hrs in a day and rest of the applications are working properly.What could be the issue for this?network problem?How can I proceed?

3 Replies 3

Hello.

So vague application problems I would start from packet capture.

Comparing working and non-working - you will be able to figure out what is the difference and narrow down the statement "application does not work" to slightly more technical terms and details.

Having the technical problem description you will be able investigate a particular issue.

Hi Vasilii,

When the users wants to access the application they are not able to access the application properly

during a particular period of time say 5pm to 6pm. They are getting problem in connecting through Lan and wifi but other applications are running fine.This is the only application they are facing problem during this time period daily and when they are connecting through othersource say HOTspot they are not facing problem.

Hello

as suggested the best action would be to apply a capture(wire shark)of this traffic from a host pc or as close as possible to the source and post the .pacp file on here

res

paul


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Paul
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