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Errors on a 2801 Router

Client has a C2801 router with the following interfaces:

2 FastEthernet interfaces
2 ISDN Basic Rate interfaces
2 ATM interfaces
1 terminal line
1 Virtual Private Network (VPN) Module
1 DSP, 8 Voice resources
1 cisco service engine(s)

 

Client is constantly having slow performance issues when trying to access the application from a remote VPN server.

I've had them isolate the line and I did a clear counters on all interfaces.

After 6 hours of no internal activity I had a look at the stats and there are 1190 total drops for the ATM interface and 0 drops for all other interface.

unfortunately I cannot perform a ATMloop test as I'm not in the vicinity of the router (it's in the northern territory of Australia and I'm in the southwestern  of Australia).

Before I have the interface exchanged I would like to get some input from others first to either confirm my findings or dispute it.

ki-darwin#sh dsl int
ATM0/1/0
Alcatel 20190 chipset information
                ATU-R (DS)                      ATU-C (US)
Modem Status:    Showtime (DMTDSL_SHOWTIME)
DSL Mode:        ITU G.992.5 (ADSL2+) Annex A
ITU STD NUM:     0x03                            0x2
Chip Vendor ID:  'STMI'                          'BDCM'
Chip Vendor Specific:  0x0000                    0xA1F2
Chip Vendor Country:   0x0F                      0xB5
Modem Vendor ID: 'CSCO'                          'BDCM'
Modem Vendor Specific: 0x0000                    0x0000
Modem Vendor Country:  0xB5                      0xB5
Serial Number Near:    FOC11304VLKCISCO73993206
Serial Number Far:  Chip ID:     C196 (0)
DFE BOM:         DFE3.0 Annex A (1)
Capacity Used:   98%                             100%
Noise Margin:     6.5 dB                          6.0 dB
Output Power:    18.5 dBm                        12.0 dBm
Attenuation:     44.0 dB                         27.0 dB
FEC ES Errors:    0                              388683
ES Errors:        1                              6540
SES Errors:       1                              11
LOSES Errors:     1                               0
UES Errors:       0                              41965
Defect Status:   None                            None
Last Fail Code:  None
Watchdog Counter: 0x8D
Watchdog Resets: 0
Selftest Result: 0x00
Subfunction:     0x00
Interrupts:      8299 (0 spurious)
PHY Access Err:  0
Activations:     1
LED Status:      OFF
LED On Time:     0
LED Off Time:    0
Init FW:         init_AMR-3.0.014_no_bist.bin
Operation FW:    AMR-3.0.014.bin
FW Source:       embedded
FW Version:      3.0.14

                 DS Channel1      DS Channel0   US Channel1       US Channel0
Speed (kbps):             0            10817             0              1020
Cells:                    0          7572979             0         177251803
Reed-Solomon EC:          0            13462             0           1963266
CRC Errors:               0            10033             0             10452
Header Errors:            0            10147             0             15432
Total BER:                0E-0           4898E-9
Leakage Average BER:      0E-0           2525E-8
Interleave Delay:         0                0             0                15
                        ATU-R (DS)      ATU-C (US)
Bitswap:               enabled            enabled
Bitswap success:          0                   0
Bitswap failure:          0                   0

LOM Monitoring : Disabled


DMT Bits Per Bin
000: 0 0 0 0 0 0 0 9 B C C D E E F E
010: E E E E F F E E E E E E E D C B
020: 0 2 2 3 5 6 6 7 8 9 9 A B B B C
030: C C D D D E E E E E F F F F F E
040: E E E E E E E E E E F 2 E E E E
050: E E E E E E E E E E E E E E E D
060: E E E E E E E D D D D D D D D D
070: D D D D D D D D D D D D D D D D
080: D D D D D D D D D D D D D C C C
090: C C C C C C B A 6 9 B B B C C C
0A0: C C C C C C C C C C C C C C C C
0B0: C C B B B B B B B B B B B 9 A A
0C0: 9 A B B B B A A A A A A A A A A
0D0: A A A A A A A A A A A A 9 A A 9
0E0: 9 9 9 9 9 9 9 9 9 9 9 9 9 8 8 8
0F0: 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8 8
100: 8 7 7 7 7 7 7 7 7 7 7 7 7 7 7 7
110: 7 7 7 7 7 7 7 7 7 7 7 6 6 6 5 3
120: 0 5 6 6 6 6 6 6 6 5 5 5 5 5 5 5
130: 5 5 5 5 5 5 5 4 4 4 4 4 4 4 4 4
140: 4 3 4 4 4 4 3 3 3 2 3 2 3 2 2 2
150: 2 0 0 2 2 2 2 2 2 2 2 2 2 2 2 2
160: 2 0 1 0 1 0 0 0 0 0 0 0 0 0 0 0
170: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
180: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
190: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1A0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1B0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1C0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1D0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1E0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
1F0: 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0

DSL: Training log buffer capability is not enabled
ATM0/3/0
Alcatel 20190 chipset information

Line has not yet been activated.

Modem Status:    Down (DMTDSL_STOP)
DSL Mode:        Unknown
Interrupts:      4126 (0 spurious)
PHY Access Err:  0
Activations:     0
LED Status:      OFF
LED On Time:     0
LED Off Time:    0
Init FW:         init_AMR-3.0.014_no_bist.bin
Operation FW:    AMR-3.0.014.bin
FW Source:       embedded

DSL: Training log buffer capability is not enabled

 

 

Thanks

 

Jon

 

 

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Noise Margin: 6.5 dB

Noise Margin:     6.5 dB                          6.0 dB
Attenuation:     44.0 dB                         27.0 dB

Any decent ISP, when they are furnished the above output, will know it's a bad line.  

 

Noise:  Above 20 dB is better. 6.5 dB is BAD!

Attenuation:  30 dB and below is better.   Attenuation value of 44 dB is BAD.  

Init FW:         init_AMR-3.0.014_no_bist.bin
Operation FW:    AMR-3.0.014.bin
FW Version:      3.0.14

Another thing, your firmware is very, very old.  You really need to upgrade them.  

 

Go HERE for instructions on how to upgrade the firmware and where to get the firmware.