ip http server command not sticking

[kmorr32]

I have a 3500XL switch with IOS 12.0. I'm trying to connect the Cisco Network Assistant. When I try to run the command "ip http server" it accepts the command but then doesn't show up in the running config. 

Does anyone know how I can get this command to stick or get the CNA to connect?

[Richard Burts]

The main reason why commands that you enter (and receive no error response) do not show up in running config is that the command that you entered is already the default behavior. Typically default values do not show up in  show running. Can you tell us what happens when you attempt to connect using CNA?

HTH

Rick

[kmorr32]

Receiving "Connection Failed" error

[Richard Burts]

Can you verify that you have IP connectivity between the IP on your PC and the address on the switch that you are attempting to connect to? (can you ping the switch IP address)

Can you verify that you have Network Assistant installed on your PC and that it starts without issue on your PC? Can you verify that you are attempting a regular HTTP connection rather than HTTPS?

HTH

Rick

[kmorr32]

We can ping the switch, Network Assistant starts fine and connects to other switches in the environment, and we are using a http connection.

[Richard Burts]

Thank you for the answers to my questions. This eliminates several potential causes of the problem. Would you post the output of show version and of the content of flash?

HTH

Rick

[kmorr32]

CommCenter-Gig#show version
Cisco Internetwork Operating System Software
IOS (tm) C3500XL Software (C3500XL-C3H2S-M), Version 12.0(5)WC16, RELEASE SOFTWARE (fc1)
Copyright (c) 1986-2006 by cisco Systems, Inc.
Compiled Thu 21-Sep-06 12:51 by antonino
Image text-base: 0x00003000, data-base: 0x00352924

ROM: Bootstrap program is C3500XL boot loader

CommCenter-Gig uptime is 29 weeks, 2 days, 20 hours, 7 minutes
System returned to ROM by power-on
System restarted at 14:31:50 UTC Sun Jul 23 2017
System image file is "flash:c3500xl-c3h2s-mz.120-5.WC16.bin"

cisco WS-C3508G-XL (PowerPC403) processor (revision 0x01) with 8192K/1024K bytes of memory.
Processor board ID FAA0437X05P, with hardware revision 0x01
Last reset from power-on

Processor is running Enterprise Edition Software
Cluster command switch capable
Cluster member switch capable
8 Gigabit Ethernet/IEEE 802.3 interface(s)

32K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address: 00:03:6B:AE:CA:00
Motherboard assembly number: 73-3985-07
Power supply part number: 34-0940-01
Motherboard serial number: FAA04369V62
Power supply serial number: NONE
Model revision number: A0
Motherboard revision number: B0
Model number: WS-C3508G-XL-EN
System serial number: FAA0437X05P
Configuration register is 0xF

Directory of flash:/

2 -rwx 1811507 Sep 01 1995 18:49:54 c3500xl-c3h2s-mz.120-5.WC16.bin
4 drwx 704 Sep 01 1995 18:50:31 html
17 -rwx 2497 Feb 09 2018 07:40:44 config.text
18 -rwx 309 Sep 01 1995 18:50:34 env_vars
5 -rwx 109 Sep 01 1995 18:50:33 info
113 -rwx 109 Sep 01 1995 18:50:33 info.ver
114 -rwx 2040 Jan 21 2017 10:10:29 vlan.dat

3612672 bytes total (675840 bytes free)

[Richard Burts]

Thank you for the outputs. Can you post the directory of flash from one of the switches where it does work? And can you post the entries in the sub directory htlm of this switch?

HTH

Rick

[kmorr32]

CommCenter-Gig#dir flash:html
Directory of flash:/html/

3 -rwx 3988 Sep 01 1995 18:49:55 homepage.htm
6 -rwx 1392 Sep 01 1995 18:49:55 not_supported.html
7 -rwx 9449 Sep 01 1995 18:49:55 common.js
8 -rwx 22152 Sep 01 1995 18:49:55 cms_splash.gif
9 -rwx 1211 Sep 01 1995 18:49:55 cms_13.html
10 -rwx 2823 Sep 01 1995 18:49:56 cluster.html
11 -rwx 4229 Sep 01 1995 18:49:56 Redirect.jar
12 -rwx 9802 Sep 01 1995 18:49:57 c4v4_disc.sgz
13 -rwx 955511 Sep 01 1995 18:50:29 CMS.sgz
14 -rwx 58784 Sep 01 1995 18:50:31 CiscoChartPanel.sgz
15 -rwx 44484 Sep 01 1995 18:50:33 cms_boot.jar

3612672 bytes total (675840 bytes free)

working switch:

Directory of flash:/

2 -rwx 2040 Jan 21 2017 10:10:29 -06:00 vlan.dat
3 -rwx 13846 Nov 8 2017 11:34:37 -06:00 config.text
4 -rwx 76 Nov 8 2017 11:34:37 -06:00 private-config.text
443 -rwx 3096 Nov 8 2017 11:34:37 -06:00 multiple-fs
6 drwx 512 Feb 28 1993 18:07:13 -06:00 c3560e-universalk9-mz.122-55.SE1

57671680 bytes total (39678976 bytes free)

[Richard Burts]

Thank you. Would you post the entries in the sub directory c3560e-universalk9-mz.122-55.SE1 on the working switch?

HTH

Rick 

[kmorr32]

Directory of flash:/c3560e-universalk9-mz.122-55.SE1/

7 drwx 5632 Feb 28 1993 18:04:57 -06:00 html
441 -rwx 14540626 Feb 28 1993 18:05:47 -06:00 c3560e-universalk9-mz.122-55.SE1.bin
442 -rwx 533 Feb 28 1993 18:07:13 -06:00 info

57671680 bytes total (39678976 bytes free)

[Georg Pauwen]

Hello,

on a side note, according to the release notes, the 3500 XL is considered a legacy device and not supported at all in CNA...

Legacy Devices
These devices are not supported by Network Assistant:

Catalyst 2900 XL switches
Catalyst 3500 XL switches
C1700 Series Modular Access Routers

[Richard Burts]

I am not sure if this should be called a side note :)

Depending on the version of code they are running and the version of CNA they have, it sounds to me like this is the explanation of the problem they are having.

HTH

Rick

[kmorr32]

They're running CNA 6.1 currently, the switch is WS-C3508G-XL, and were able to connect previously. I'm starting to think that they were on version 5.x and either updated the program or the automatic updates upgraded it to 6.1, which wouldn't support the switch.

[Richard Burts]

Thank you for being responsive and posting information that we requested. I had hoped that comparing a switch that did work to this one that does not work would reveal some difference. But it did not. So I went to the release notes for Cisco Network Assistant. I find that release notes for both version 6 and version 5 are explicit that 3500XL is not supported. I do not know what they were running when it did work, but clearly with current versions it is not supported.

HTH

Rick