prtg sensor error

[george_kav]

hi ,i am new .

sorry for my bad language.

i have a problem about prtg sensors. in my company i have a prtg server and i added branch devices into prtg with outside wan ip adrress . the problem is that only ping sensor works , i tried also to add my branch office with tunnel ip and all the sensors worked, but i want to add with branch wan ip adrress . what could be the solution?

[AjitKumar]

Hi George,
I am not sure if this helps. I also believe you might have already read the below thread.
https://kb.paessler.com/en/topic/59683-how-can-we-use-prtg-with-only-one-external-ip-address-e-g-via-tmg
I understand there is some service getting blocked while the Probe & Core are trying to communicate on Public Network.

[george_kav]

do you think that should be the routing problem?