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QuickVPN Remote gateway not responding

hi, i've a rv04g.  my client machine is running win 10 pro x64.   qvpn can connect to my endpoint.  it get to verifying network.  at this point i always "remote gateway is not responding, do you want to wait"?  I had un-installed my AV, (nod32) and the result is the same.  any idea?

 

 

TIA!