Randy,
Are you running SDM v2.5? What's the Java version you are running? 6 update 13 by any chance? If yes then, use 6 update 3, this one will work for sure. I have also seen customers using6 update 14 with no problems at all.
Also, when you mentioned : "I have enabled popups" I'm assuming you meant to say disable right.
Thanks,
Gary