Stack Switch is rebooting continuously.

er.vansh17091 · ‎02-23-2017

Hello Team,

Stack Switch is rebooting continuously. and getting below, error, can you identify the same.

(Stack-1)- Switch

033417: 000112: Feb 23 15:15:39.441 UTC: %QOSMGR-4-HARDWARE_NOT_SUPPORTED: Hardware limitation has reached for policymap qos-in-port-2960s (Stack-1)
033418: 000113: Feb 23 15:15:39.441 UTC: %QOSMGR-4-COMMAND_FAILURE: Execution of member:HQM_IDBTRUST_CMD command failed on GigabitEthernet1/0/44 (Stack-1)
033419: 000114: Feb 23 15:46:38.189 UTC: %PLATFORM_RPC-3-MSG_THROTTLED: RPC Msg Dropped by throttle mechanism: type 5, class 20, max_msg 32, total throttled 0 (Stack-1)
-Traceback= 37ECE0z 182B74Cz 17638F4z 1C317CCz 1C2BD80z (Stack-1)
033420: 000115: Feb 23 15:48:37.207 UTC: %PLATFORM_RPC-3-MSG_THROTTLED: RPC Msg Dropped by throttle mechanism: type 5, class 20, max_msg 32, total throttled 33 (Stack-1)
-Traceback= 37ECE0z 182B74Cz 17638F4z 1C317CCz 1C2BD80z (Stack-1)
033421: Feb 23 15:49:17.440 UTC: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 2 Switch 2 has changed to state DOWN
033422: Feb 23 15:49:17.786 UTC: %SWITCH_QOS_TB-5-TRUST_DEVICE_LOST: cisco-phone no longer detected on port Gi1/0/44, operational port trust state is now untrusted.
033423: Feb 23 15:49:17.786 UTC: %SWITCH_QOS_TB-5-TRUST_DEVICE_LOST: cisco-phone no longer detected on port Gi1/0/38, operational port trust state is now untrusted.
033424: Feb 23 15:49:17.791 UTC: %SWITCH_QOS_TB-5-TRUST_DEVICE_LOST: cisco-phone no longer detected on port Gi1/0/28, operational port trust state is now untrusted.
033425: Feb 23 15:49:18.436 UTC: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 2 Switch 2 has changed to state UP
033426: Feb 23 15:49:18.499 UTC: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 1 Switch 1 has changed to state DOWN

Mark Malone · ‎02-23-2017

-Traceback= 37ECE0z 182B74Cz 17638F4z 1C317CCz 1C2BD80z (Stack-1)

This is the sign of a bug in software being triggered

Error Message    QOSMGR-4-HARDWARE_NOT_SUPPORTED: Hardware limitation has reached for 
policymap [chars]

Explanation This message means that the policy map configuration has exceeded the limitation of the hardware. You configured more QoS ACL entries than the number specified in the Switch Database Management (sdm) template. [chars] is the policy-map name.

Recommended Action Reconfigure the class map or the policy map, and reduce the number of QoS ACLs.

I see this online very similar to log alert

Cannot Apply Qos on more than 4 ports on 2960G

CSCtz13824

Description

Symptom:

*Mar 2 22:30:20.890: sasquatch_qm_update_tcam: Error adding user entries in TCAM
*Mar 2 22:30:20.890: %QOSMGR-4-HARDWARE_NOT_SUPPORTED: Hardware limitation has reached for policymap qos-classify-lan
Conditions:
not able to apply Qos policy more than 4 port in a Asic

Workaround:
not known

Customer Visible

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Details

Last Modified:

Jan 23,2017

Status:

Fixed

Severity:

2 Severe

Product:

(70)

Cisco Catalyst 2960 Series Switches

Cisco Catalyst 3750V2-24PS Switch

Cisco Catalyst 2960-24-S Switch

Cisco Catalyst 3560E-12D-E Switch

Cisco Catalyst 2960-48TT-S Switch

Cisco Catalyst 3560E-48PD-SF Switch

Cisco Catalyst 3560-12PC-S Compact Switch

Cisco Catalyst 2960G-24TC-L Switch

Cisco Catalyst 3560G-48PS Switch

Cisco Catalyst 3560E-48PD-E Switch

Cisco Catalyst 2960-24TC-L Switch

Cisco Catalyst 3560E-24TD-S Switch

Cisco Catalyst 3560G-24TS Switch

Cisco Catalyst 3750-24FS Switch

Cisco IE 3000-8TC Industrial Ethernet Switch

Cisco Catalyst 2960-24TC-S Switch

Cisco Catalyst 3750E-48PD-E Switch

Cisco Catalyst 3560E-24PD-S Switch

Cisco Catalyst 3750G-24TS-1U Switch

Cisco Catalyst 2960-24PC-L Switch

Cisco Catalyst 2960PD-8TT-L Compact Switch

Cisco Catalyst 2960G-48TC-L Switch

Cisco Catalyst 3750E-24TD-E Switch

Cisco Catalyst 3750G-12S-SD Switch

Cisco Catalyst 2960-48PST-S Switch

Cisco Catalyst 2960-48PST-L Switch

Cisco Catalyst 3560G-48TS Switch

Cisco Catalyst 3750V2-48TS Switch

Cisco Catalyst 3750E-48PD-EF Switch

Cisco Catalyst 3560E-12D-S Switch

Cisco Catalyst 2960-48TC-L Switch

Cisco Catalyst 3750V2-48PS Switch

Cisco Catalyst 3560E-48PD-EF Switch

Cisco Catalyst Blade Switch 3130 for Dell M1000E

Cisco Catalyst 3560G-24PS Switch

Cisco Catalyst 3750G-48TS Switch

Cisco Catalyst 3750V2-24TS Switch

Cisco Catalyst 3560E-24TD-E Switch

Cisco Catalyst 2960G-8TC-L Compact Switch

Cisco Catalyst 3560V2-24PS Switch

Cisco Catalyst 3560E-24PD-E Switch

Cisco Catalyst 3750E-24TD-S Switch

Cisco Catalyst 3560V2-24DC Switch

Cisco Catalyst 3750E-48PD-SF Switch

Cisco Catalyst 3560V2-24TS Switch

Cisco Catalyst 3750E-48TD-S Switch

Cisco Catalyst 3750E-24PD-E Switch

Cisco Catalyst 3750E-24PD-S Switch

Cisco Catalyst Blade Switch 3120 for HP

Cisco Catalyst 2960-8TC-L Compact Switch

Cisco Catalyst 2960-8TC-S Compact Switch

Cisco Catalyst 2960-24LC-S Switch

Cisco Catalyst 2960-48TC-S Switch

Cisco Catalyst Blade Switch 3032 for Dell M1000E

Cisco Catalyst 3560-8PC Compact Switch

Cisco Catalyst 3560V2-48TS Switch

Cisco Catalyst Blade Switch 3020 for HP

Cisco Catalyst 2960-48TT-L Switch

Cisco Catalyst 3560V2-48PS Switch

Cisco IE 3000-4TC Industrial Ethernet Switch

Cisco Catalyst 2960-24PC-S Switch

Cisco Catalyst 3750E-48TD-E Switch

Cisco Catalyst 3560E-48PD-S Switch

Cisco Catalyst 3750G-48PS Switch

Cisco Catalyst 3560E-48TD-E Swtch

Cisco Catalyst 2960-24LT-L Switch

Cisco Catalyst 2960-24TT-L Switch

Cisco Catalyst 3560E-48TD-S Switch

Cisco Catalyst 3750E-48PD-S Switch

Cisco Catalyst 3750G-24PS Switch

Support Cases:

5

Known Affected Releases:

(1)

12.2(50)SE3

Known Fixed Releases:

(30)

15.0(2)EJ

15.0(2)EJ1

15.0(2)EX

15.0(2)EX1

15.0(2)EX3

15.0(2)EX4

15.0(2)EX5

15.0(2)EZ

15.0(2)SE1

15.0(2)SE2

15.0(2)SE3

15.0(2)SE4

15.0(2)SE5

15.0(2)SE6

15.2(1)E

15.2(1)E1

15.2(1)E2

15.2(1)E3

15.2(1)EY

15.2(2)E

15.2(2b)E

Download software for Cisco Catalyst 2960 Series Switches

Mark Malone · ‎02-23-2017

what SDM template is in place in the stack ? you could try ---sdm prefer qos global