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er.vansh17091
Beginner

Stack Switch is rebooting continuously.

Hello Team,

Stack Switch is rebooting continuously. and getting below, error, can you identify the same.

(Stack-1)- Switch

033417: 000112: Feb 23 15:15:39.441 UTC: %QOSMGR-4-HARDWARE_NOT_SUPPORTED: Hardware limitation has reached for policymap qos-in-port-2960s (Stack-1)
033418: 000113: Feb 23 15:15:39.441 UTC: %QOSMGR-4-COMMAND_FAILURE: Execution of member:HQM_IDBTRUST_CMD command failed on GigabitEthernet1/0/44 (Stack-1)
033419: 000114: Feb 23 15:46:38.189 UTC: %PLATFORM_RPC-3-MSG_THROTTLED: RPC Msg Dropped by throttle mechanism: type 5, class 20, max_msg 32, total throttled 0 (Stack-1)
-Traceback= 37ECE0z 182B74Cz 17638F4z 1C317CCz 1C2BD80z (Stack-1)
033420: 000115: Feb 23 15:48:37.207 UTC: %PLATFORM_RPC-3-MSG_THROTTLED: RPC Msg Dropped by throttle mechanism: type 5, class 20, max_msg 32, total throttled 33 (Stack-1)
-Traceback= 37ECE0z 182B74Cz 17638F4z 1C317CCz 1C2BD80z (Stack-1)
033421: Feb 23 15:49:17.440 UTC: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 2 Switch 2 has changed to state DOWN
033422: Feb 23 15:49:17.786 UTC: %SWITCH_QOS_TB-5-TRUST_DEVICE_LOST: cisco-phone no longer detected on port Gi1/0/44, operational port trust state is now untrusted.
033423: Feb 23 15:49:17.786 UTC: %SWITCH_QOS_TB-5-TRUST_DEVICE_LOST: cisco-phone no longer detected on port Gi1/0/38, operational port trust state is now untrusted.
033424: Feb 23 15:49:17.791 UTC: %SWITCH_QOS_TB-5-TRUST_DEVICE_LOST: cisco-phone no longer detected on port Gi1/0/28, operational port trust state is now untrusted.
033425: Feb 23 15:49:18.436 UTC: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 2 Switch 2 has changed to state UP
033426: Feb 23 15:49:18.499 UTC: %STACKMGR-4-STACK_LINK_CHANGE: Stack Port 1 Switch 1 has changed to state DOWN

2 REPLIES 2
Mark Malone
VIP Mentor

-Traceback= 37ECE0z 182B74Cz 17638F4z 1C317CCz 1C2BD80z (Stack-1)

This is the sign of a bug in software being triggered

Error Message    QOSMGR-4-HARDWARE_NOT_SUPPORTED: Hardware limitation has reached for 
policymap [chars] 

Explanation    This message means that the policy map configuration has exceeded the limitation of the hardware. You configured more QoS ACL entries than the number specified in the Switch Database Management (sdm) template. [chars] is the policy-map name.

Recommended Action    Reconfigure the class map or the policy map, and reduce the number of QoS ACLs.

I see this online very similar to log alert

Cannot Apply Qos on more than 4 ports on 2960G
CSCtz13824

Description
Symptom:

*Mar 2 22:30:20.890: sasquatch_qm_update_tcam: Error adding user entries in TCAM
*Mar 2 22:30:20.890: %QOSMGR-4-HARDWARE_NOT_SUPPORTED: Hardware limitation has reached for policymap qos-classify-lan
Conditions:
not able to apply Qos policy more than 4 port in a Asic

Workaround:
not known
Customer Visible
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Details
Last Modified:
Jan 23,2017
Status:
Fixed
Severity:
2 Severe
Product:
(70)
Cisco Catalyst 2960 Series Switches
Cisco Catalyst 3750V2-24PS Switch
Cisco Catalyst 2960-24-S Switch
Cisco Catalyst 3560E-12D-E Switch
Cisco Catalyst 2960-48TT-S Switch
Cisco Catalyst 3560E-48PD-SF Switch
Cisco Catalyst 3560-12PC-S Compact Switch
Cisco Catalyst 2960G-24TC-L Switch
Cisco Catalyst 3560G-48PS Switch
Cisco Catalyst 3560E-48PD-E Switch
Cisco Catalyst 2960-24TC-L Switch
Cisco Catalyst 3560E-24TD-S Switch
Cisco Catalyst 3560G-24TS Switch
Cisco Catalyst 3750-24FS Switch
Cisco IE 3000-8TC Industrial Ethernet Switch
Cisco Catalyst 2960-24TC-S Switch
Cisco Catalyst 3750E-48PD-E Switch
Cisco Catalyst 3560E-24PD-S Switch
Cisco Catalyst 3750G-24TS-1U Switch
Cisco Catalyst 2960-24PC-L Switch
Cisco Catalyst 2960PD-8TT-L Compact Switch
Cisco Catalyst 2960G-48TC-L Switch
Cisco Catalyst 3750E-24TD-E Switch
Cisco Catalyst 3750G-12S-SD Switch
Cisco Catalyst 2960-48PST-S Switch
Cisco Catalyst 2960-48PST-L Switch
Cisco Catalyst 3560G-48TS Switch
Cisco Catalyst 3750V2-48TS Switch
Cisco Catalyst 3750E-48PD-EF Switch
Cisco Catalyst 3560E-12D-S Switch
Cisco Catalyst 2960-48TC-L Switch
Cisco Catalyst 3750V2-48PS Switch
Cisco Catalyst 3560E-48PD-EF Switch
Cisco Catalyst Blade Switch 3130 for Dell M1000E
Cisco Catalyst 3560G-24PS Switch
Cisco Catalyst 3750G-48TS Switch
Cisco Catalyst 3750V2-24TS Switch
Cisco Catalyst 3560E-24TD-E Switch
Cisco Catalyst 2960G-8TC-L Compact Switch
Cisco Catalyst 3560V2-24PS Switch
Cisco Catalyst 3560E-24PD-E Switch
Cisco Catalyst 3750E-24TD-S Switch
Cisco Catalyst 3560V2-24DC Switch
Cisco Catalyst 3750E-48PD-SF Switch
Cisco Catalyst 3560V2-24TS Switch
Cisco Catalyst 3750E-48TD-S Switch
Cisco Catalyst 3750E-24PD-E Switch
Cisco Catalyst 3750E-24PD-S Switch
Cisco Catalyst Blade Switch 3120 for HP
Cisco Catalyst 2960-8TC-L Compact Switch
Cisco Catalyst 2960-8TC-S Compact Switch
Cisco Catalyst 2960-24LC-S Switch
Cisco Catalyst 2960-48TC-S Switch
Cisco Catalyst Blade Switch 3032 for Dell M1000E
Cisco Catalyst 3560-8PC Compact Switch
Cisco Catalyst 3560V2-48TS Switch
Cisco Catalyst Blade Switch 3020 for HP
Cisco Catalyst 2960-48TT-L Switch
Cisco Catalyst 3560V2-48PS Switch
Cisco IE 3000-4TC Industrial Ethernet Switch
Cisco Catalyst 2960-24PC-S Switch
Cisco Catalyst 3750E-48TD-E Switch
Cisco Catalyst 3560E-48PD-S Switch
Cisco Catalyst 3750G-48PS Switch
Cisco Catalyst 3560E-48TD-E Swtch
Cisco Catalyst 2960-24LT-L Switch
Cisco Catalyst 2960-24TT-L Switch
Cisco Catalyst 3560E-48TD-S Switch
Cisco Catalyst 3750E-48PD-S Switch
Cisco Catalyst 3750G-24PS Switch
Support Cases:
5
Known Affected Releases:
(1)
12.2(50)SE3
Known Fixed Releases:
(30)
15.0(2)EJ
15.0(2)EJ1
15.0(2)EX
15.0(2)EX1
15.0(2)EX3
15.0(2)EX4
15.0(2)EX5
15.0(2)EZ
15.0(2)SE1
15.0(2)SE2
15.0(2)SE3
15.0(2)SE4
15.0(2)SE5
15.0(2)SE6
15.2(1)E
15.2(1)E1
15.2(1)E2
15.2(1)E3
15.2(1)EY
15.2(2)E
15.2(2b)E

what SDM template is in place in the stack ? you could try ---sdm prefer qos global