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supervisor 32 error
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05-18-2012 03:37 AM - edited 03-04-2019 04:24 PM
Hi dears.
that error give my supervisor at each 10 minute. i copy here some part.
443C4BA8: 0 0 0 0 0 0 0
0
443C4BC8: 0 0 0 0 0 0 0
0
443C4BE8: 0 0 0 0 0 0 0
0
443C4C08: 0 0 0 0 0 0 FFFFFFFF FFFFFFF
F
443C4C28: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFF
F
443C4C48: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF 0
0
443C4C68: 0 0 0 0 0 0 0
0
443C4C88: 0 0 0 0 0 0 0
0
443C4CA8: 0 0 0 0 0 0 0
0
443C4CC8: 0 0 0 0 0 0 0
0
443C4CE8: 0 0 0 0 0 0 0
0
443C4D08: 0 0 0 0 0 0 0
0
443C4D28: 0 0 0 0 0 0 0
0
443C4D48: 0 0 FD0110DF
---- block95 ptr=443C42B0 is_malloc=1 length=0x38C ----
443C4270: 0 0 0 0 0 0 0
0
443C4290: 0 0 0 0 0 0 0 FD0110D
F
443C42B0: AB1234CD FFFE0000 0 416D8E48 40A87E54 443C463C 443C3F38 800001B
2
443C42D0: 1 6C7D26B 0 0 0 0 0
0
443C42F0: FFFF0000 10000 50C00080 50C000C4 0 0 0 50C000D
4
443C4310: 0 0 0 0 0 0 0
0
443C4330: 0 0 0 0 0 0 0
0
443C4350: 0 0 0 0 0 0 0
0
443C4370: 0 0 1 0 50A3239C 40A88898 0
0
443C4390: 0 0 0 0 0 0 0
0
443C43B0: 0 0 0 0 0 0 0
0
443C43D0: 0 0 0 0 0 0 0
0
443C43F0: 0 0 0 C34 0 0 0
0
443C4410: 0 0 0 0 0 0 0
0
443C4430: 0 0 0 0 0 0 0
0
443C4450: 0 0 0 0 0 0 0
0
443C4470: 0 0 0 0 0 0 0
0
443C4490: 0 0 0 0 0 0 0
0
443C44B0: 0 0 0 0 0 0 0
0
443C44D0: 0 0 0 0 0 0 0
0
443C44F0: 0 0 0 0 0 0 FFFFFFFF FFFFFFF
F
443C4510: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFF
F
443C4530: FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF FFFFFFFF 0
0
443C4550: 0 0 0 0 0 0 0
0
443C4570: 0 0 0 0 0 0 0
0
443C4590: 0 0 0 0 0 0 0
0
443C45B0: 0 0 0 0 0 0 0
0
443C45D0: 0 0 0 0 0 0 0
0
443C45F0: 0 0 0 0 0 0 0
0
443C4610: 0 0 0 0 0 0 0
0
443C4630: 0 0 FD0110DF
========= Additional Subsystem Crashinfo =======================================
--------- show redundancy --------
Switchovers this system has experienced : 0
Last switchover reason : None.
Uptime since this supervisor switched to active : 5 minutes
Total system uptime from reload : 5 minutes
Standby is NOT ready to take over
========= Data Inconsistency Errors =========
No data inconsistency errors have been recorded.
--------- show system register info --------
I/O bus status register 0x0000000000000000
Bus error address 0x0
--------- show ipc nodes --------
There are 84 nodes in this IPC realm.
ID Type Name Last Last
Sent Heard
0.10000 Local IPC Master 0 0
0.2000000 ICC Card0/0 0 0
0.2010000 ICC Card1/0 0 0
0.2020000 ICC Card2/0 0 0
0.2030000 ICC Card3/0 0 0
0.2040000 ICC Card4/0 0 0
0.2060000 ICC Card6/0 0 0
0.2070000 ICC Card7/0 0 0
0.2080000 ICC Card8/0 0 0
0.2090000 ICC Card9/0 0 0
0.20A0000 ICC Card10/0 0 0
0.20B0000 ICC Card11/0 0 0
0.20C0000 ICC Card12/0 0 0
0.20D0000 ICC Card13/0 0 0
0.2100000 ICC Card0/1 0 0
0.2110000 ICC Card1/1 0 0
0.2120000 ICC Card2/1 0 0
0.2130000 ICC Card3/1 0 0
0.2140000 ICC Card4/1 0 0
0.2150000 ICC Card5/1 0 0
0.2160000 ICC Card6/1 0 0
0.2170000 ICC Card7/1 0 0
0.2180000 ICC Card8/1 0 0
0.2190000 ICC Card9/1 0 0
0.21A0000 ICC Card10/1 0 0
0.21B0000 ICC Card11/1 0 0
0.21C0000 ICC Card12/1 0 0
0.21D0000 ICC Card13/1 0 0
0.2200000 ICC Card0/2 0 0
0.2210000 ICC Card1/2 0 0
0.2220000 ICC Card2/2 0 0
0.2230000 ICC Card3/2 0 0
0.2240000 ICC Card4/2 0 0
0.2250000 ICC Card5/2 0 0
0.2260000 ICC Card6/2 0 0
0.2270000 ICC Card7/2 0 0
0.2280000 ICC Card8/2 0 0
0.2290000 ICC Card9/2 0 0
0.22A0000 ICC Card10/2 0 0
0.22B0000 ICC Card11/2 0 0
0.22C0000 ICC Card12/2 0 0
0.22D0000 ICC Card13/2 0 0
0.3000000 ICC Card16/0 0 0
0.3010000 ICC Card17/0 0 0
0.3020000 ICC Card18/0 0 0
0.3030000 ICC Card19/0 0 0
0.3040000 ICC Card20/0 0 0
0.3050000 ICC Card21/0 0 0
0.3060000 ICC Card22/0 0 0
0.3070000 ICC Card23/0 0 0
0.3080000 ICC Card24/0 0 0
0.3090000 ICC Card25/0 0 0
0.30A0000 ICC Card26/0 0 0
0.30B0000 ICC Card27/0 0 0
0.30C0000 ICC Card28/0 0 0
0.30D0000 ICC Card29/0 0 0
0.3100000 ICC Card16/1 0 0
0.3110000 ICC Card17/1 0 0
0.3120000 ICC Card18/1 0 0
0.3130000 ICC Card19/1 0 0
0.3140000 ICC Card20/1 0 0
0.3150000 ICC Card21/1 0 0
0.3160000 ICC Card22/1 0 0
0.3170000 ICC Card23/1 0 0
0.3180000 ICC Card24/1 0 0
0.3190000 ICC Card25/1 0 0
0.31A0000 ICC Card26/1 0 0
0.31B0000 ICC Card27/1 0 0
0.31C0000 ICC Card28/1 0 0
0.31D0000 ICC Card29/1 0 0
0.3200000 ICC Card16/2 0 0
0.3210000 ICC Card17/2 0 0
0.3220000 ICC Card18/2 0 0
0.3230000 ICC Card19/2 0 0
0.3240000 ICC Card20/2 0 0
0.3250000 ICC Card21/2 0 0
0.3260000 ICC Card22/2 0 0
0.3270000 ICC Card23/2 0 0
0.3280000 ICC Card24/2 0 0
0.3290000 ICC Card25/2 0 0
0.32A0000 ICC Card26/2 0 0
0.32B0000 ICC Card27/2 0 0
0.32C0000 ICC Card28/2 0 0
0.32D0000 ICC Card29/2 0 0
File bootdisk:crashinfo_20000102-035900 Device Error :No such device
--------- show ipc status --------
IPC System Status
Time last IPC stat cleared : never
This processor is the IPC master server.
Do not drop output of IPC frames for test purposes.
6000 IPC Message Headers Cached.
Rx Side Tx Side
Total Frames 2 4
Total from Local Ports 1 2
Total Protocol Control Frames 1 1
Total Frames Dropped 0 0
Service Usage
Total via Unreliable Connection-Less Service 0 0
Total via Unreliable Sequenced Connection-Less Svc 0 0
Total via Reliable Connection-Oriented Service 1 1
IPC Protocol Version 0
Total Acknowledgements 1 1
Total Negative Acknowledgements 0 0
Device Drivers
Total via Local Driver 2 2
Total via Platform Driver 0 0
Total Frames Dropped by Platform Drivers 0 0
Total Frames Sent when media is quiesced 0
Reliable Tx Statistics
Re-Transmission 0
Re-Tx Timeout 0
Rx Errors Tx Errors
Unsupp IPC Proto Version 0 Tx Session Error 0
Corrupt Frame 0 Tx Seat Error 0
Duplicate Frame 0 Destination Unreachable 0
Rel Out-of-Seq Frame 0 Unrel Out-of-Seq Frame 0
Dest Port does Not Exist 0 Tx Driver Failed 0
Rx IPC Msg Alloc Failed 0 Rx IPC Frag Dropped 0
Rx IPC Transform Errors 0 Tx IPC Transform Errors 0
Unable to Deliver Msg 0 Tx Test Drop 0
Ctrl Frm Alloc Failed 0 Rx Msg Callback Hog 0
Buffer Errors Misc Errors
IPC Msg Alloc 0 IPC Open Port 606
Emer IPC Msg Alloc 0 No HWQ 0
IPC Frame PakType Alloc 0 Hardware Error 0
IPC Frame MemD Alloc 0 Invalid Messages 0
IPC Fragment Errors 0
Tx Driver Errors
No Transport 0
MTU Failure 0
Dest does not Exist 0
File bootdisk:crashinfo_20000102-035900 Device Error :No such device
--------- show ipc rpc --------
IPC RPC Status
Rx Side Tx Side
Total RPC requests 0 0
Total RPC replies 0 0
IPC RPC Statistics
Maximum RPC timeout(seconds) 600
Number of RPC timeouts crossed default max[ 600] 0
IPC RPC Errors
No Pending RPC Request for Received RPC Reply 0
File bootdisk:crashinfo_20000102-035900 Device Error :No such device
--------- show ipc queue --------
There are 0 IPC messages waiting for acknowledgement in the transmit queue.
There are 0 IPC messages waiting for a response.
There are 0 IPC messages waiting for additional fragments.
There are 0 IPC messages currently on the IPC inboundQ.
There are 0 IPC messages currently on the zone inboundQ.
Messages currently in use : 85
Message cache size : 6000
Maximum message cache usage : 6000
0 times message cache crossed 12000 [max]
Emergency messages currently in use : 0
There are 85 messages currently reserved for reply msg.
File bootdisk:crashinfo_20000102-035900 Device Error :No such device
--------- show ipc ports --------
There are 8 ports defined.
Port ID Type Name (current/peak/total)
10000.1 unicast IPC Master:Zone
10000.2 unicast IPC Master:Echo
10000.3 unicast IPC Master:Control
10000.4 unicast Card5/0:Request
port_index = 0 seat_id = 0x10000 last sent = 0 last heard = 1
rcv pending/peak/total = 0/1/1
seq-window size = 128 number of messages in window = 0
maximum out-of-seq received = 0 maximum pending in window = 0
number of messages dropped = 0 number of window resets = 0
10000.5 unicast Card5:Request
10000.6 unicast Card5/0:Event
10000.7 unicast Card5/0:Exception
10000.8 unicast Rf_Proxy:Server:5
RPC packets: current/peak/total
File bootdisk:crashi
nfo_20000102-035900 Device Error :No such device
--------- show ipc ports open --------
There is 1 port defined.
Port ID Type Name (current/peak/total)
10000.4 unicast Card5/0:Request
port_index = 0 last sent = 1 last heard = 0
xmt pending/peak/total = 0/1/1
Receiver seq-window size = 128
RPC packets: current/peak/total
File bootdisk:crashi
nfo_20000102-035900 Device Error :No such device
--------- show eobc --------
Interface information:
Interface EOBC0/0 (idb = 0x50A31490)
Hardware is sb1250 EOBC
Encap size = 14 hardware status = 0x210840
IDB type = 18 IDB state = 4
Encap type = 0x1 Span encap size = 0
Error threshold = 5000 Error count = 0
Error checking is enabled
Counters:
rx_ring = 0x444E63A0 rx ring entries = 512
rx_head = 0 rx_tail = 0
rx_count = 0 rx_bytes = 0
rx rate (bits/sec) = 0 rx rate (packets/sec) = 0
rx_multicast_pkts = 0 rx_bcast_pkts = 0
rx_good_pkts = 0 rx_bad_pkts = 0
rx_buf_unavail = 0 rx_fcs_err_pkts = 0
rx_runt_pkts = 0 rx_oversize_pkts = 0
rx_pkts_len_err = 0 rx_pkts_dropped = 0
rx_bad_pkts_dropped= 0 rx_bad_len_pkts_dropped= 0
rx input drops = 0
rxr eobc shadow = 0x444E802C
tx ring = 0x444E63A0 tx ring entries = 0x200
tx_head = 2 tx_tail = 2
tx_good_pkts = 2 tx_bad_pkts = 0
tx_bytes = 128
tx rate (bits/sec) = 0 tx rate (packets/sec) = 0
tx_late_coll = 0 tx_excessive_coll = 0
tx_crc_err = 0 tx_aborted_pkts = 0
tx total drops = 0
--------- show ibc --------
Procyon tx counters:
tx byte/packets 0/0
0 tx late collisions, 0 excessive collisions
0 tx aborts, 0 tx bad pkts, 0 tx oversize pkts
Procyon rx counters:
rx byte/packets 0/0
0 rx multicast, 0 rx broadcast
0 rx bad pkts, 0 rx length errs, 0 rx code errs
0 rx dribble errs
Procyon interrupt counters:
0 ch0 pkts dropped, 0 ch1 pkts dropped
0 rx underflows, 0 rx overflows
0 tx underflows, 0 tx overflows
0 tx late collisions, 0 excess collisions
particles in free pool 512
procyon ibc stats:
rcv particles = 0
rcv packets = 0
rcv ip packets = 0
cef switched packets = 0
fast switched packets = 0
process switched packets = 0
cef dropped packets = 0
no particles = 0
particles not replaced = 0
zero length pak = 0
giant packets = 0
tx packets dropped = 0
tx packets tx = 0
packets dropped coz of no buffers = 0
inband input packet drops = 0
Interrupt throttling information:
throttle activated 0 times
throttle deactivated 0 times
interrupt time slice 4000 usecs (1333333 ticks)
process level time slice 800 usecs (266666 ticks)
interrupt mask: 0000000900080000
nested Throttling 0 times
--------- show scp status --------
Id Sap Channel name current/peak/retry/dropped/total time(queue/process
/ack)
-- ---- ------------------- -------------------------------- ------------------
----
0 0 SCP Unsolicited:0 0/ 1/ 0/ 0/ 62 0/ 0/8212
1 20 SCP Unsolicited:20 0/ 0/ 0/ 0/ 0 0/ 0/ 0
2 2 SCP Unsolicited:2 0/ 1/ 0/ 0/ 61 0/ 0/ 0
--------- show heartbeat settings --------
heartbeat interval = 2
heartbeat warning interval = 30
heartbeat fatal count = 5
heartbeat interrupt interval = 30
heartbeat interrupt max = 5
ignore rx = no
ignore tx = no
--------- show heartbeat --------
Out of buffers = 0
EOBC tx failures = 0
Negative clock updates = 0
Fatal errors = 0
Corrupted heartbeat msgs= 0
Last heartbeat sched = 304
Last heartbeat sent = 308768
Scheduler history [PF_Init Process 0%/0% (00:05:07.972 1%/1%)] [PF_Init Process
00:00:00.620] [Per-Second Jobs 00:00:00.632] [IPC Deferred Port Closure 00:00:00
.644]
heartbt_pid=68 , pidname = Heartbeat Process
Traceback of 68 : 408CC3B0 40BC539C 40885078 40885064
--------- show icc status --------
Class Name Request Tx/Rx Msgs Pending Max Pending Total
----- ---------------- ------- ----- ------------ ----------- -----
0 ICC ALL Tx 0 0 1
ALL Rx 0 1 1
2 Rx 0 1 1File bo
otdisk:crashinfo_20000102-035900 Device Error :No such device
========= End of Crashinfo Collection ==========================================
File bootdisk:crashinfo_20000102-035900 Device Error :No such device
=== Flushing messages (03:59:00 UTC Sun Jan 2 2000) ===
Buffered messages:
Queued messages:
00:05:08: %SYS-SP-3-LOGGER_FLUSHING: System pausing to ensure console debugging
output.
00:05:08: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure con
sole debugging output.
00:05:08: %PFREDUN-SP-4-AUTOBOOT: Disable autoboot for Supervisor in slot 5
00:05:08: %PFREDUN-SP-6-ACTIVE: Sup in slot 5 is crashing due to RP failed to bo
ot
00:05:08: SP: Failed to send heartbeat poison message
00:05:09: %SYS-SP-3-LOGGER_FLUSHING: System pausing to ensure console debugging
output.
00:05:09: %SYS-SP-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure con
sole debugging output.
00:05:09: %OIR-SP-6-CONSOLE: Changing console ownership to switch processor
*** System received a Software forced crash ***
signal= 0x17, code= 0x24, context= 0x43123ce4
PC = 0x411c3cc8, SP = 0x41cefbc8, RA = 0x408d73b4
Cause Reg = 0x00001020, Status Reg = 0x34008002
rommon 19 > ?
alias set and display aliases command
rommon1>
is this a physical problem? i
please help me.
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05-18-2012 03:49 AM
when i wrote dir disk0:
rommon 25 > dir disk0:
PCMCIA slot0 device is not initialized
open: read error...requested 0x4 bytes, got 0x0
trouble reading device magic number
dir: cannot open device "disk0:"
i read this error and do this but it not help to solve this issue.
rommon 1 >
confreg
Configuration Summary
enabled are:
break/abort has effect
console baud: 9600
boot: image specified by the boot system commands
or default to: system2-C10K
do you wish to change the configuration? y/n [n]:
y
enable "diagnostic mode"? y/n [n]:
enable "use net in IP bcast address"? y/n [n]:
enable "load rom after netboot fails"? y/n [n]:
enable "use all zero broadcast"? y/n [n]:
disable "break/abort has effect"? y/n [n]:
enable "ignore system config info"? y/n [n]:
change console baud rate? y/n [n]:
change the boot characteristics? y/n [n]:
y
enter to boot:
0 = ROM Monitor
1 = the boot helper image
2-15 = boot system
[0]:
1
Configuration Summary
enabled are:
break/abort has effect
console baud: 9600
boot: the boot helper image
do you wish to change the configuration? y/n [n]:
n
You must reset or power cycle for new config to take effect
rommon 2 >
reset
after reset it must be boot mode but it is on rommon.
rommon 28 > set
PS1=rommon ! >
BSI=0
PF_REDUN_CRASH_COUNT=3
CRASHINFO=crashinfo_FAILED
RET_2_RTS=03:59:01 UTC Sun Jan 2 2000
RET_2_RCALTS=946785804
i wrote dev command and see disk0 and bootdisk.
1.
rommon 25 > dir disk0:
PCMCIA slot0 device is not initialized
open: read error...requested 0x4 bytes, got 0x0
trouble reading device magic number
dir: cannot open device "disk0:"
2.
rommon 8 > dir bootdisk:
Initializing ATA monitor library...
Directory of bootdisk:
2 27562404 -rw- s3223-ipbase-mz.122-33.SXH4.bin
6732 26843548 -rw- sea_log.dat
i see s3223-ipbase-mz.122-33.SXH4.bin at bootdisk and i want to boot this image
rommon2>boot bootdisk:s3223-ipbase-mz.122-33.SXH4.bin
it give a long error which above i show you or it is go on rommon mode.
what is a problem??
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05-18-2012 03:54 AM
As the switch is not even booting to the normal IOS mode without throwing that "software forced crash" message, I would suggest to use a different IOS file in that Flash. If it's an external compact flash, then you can copy the file through a PC with card reader or you'd have to use the xmodem procedure:
Recovering a Catalyst 6500/6000 Running Cisco IOS System Software from a Corrupted or Missing Boot Loader Image or ROMmon Mode
http://www.cisco.com/en/US/products/hw/switches/ps700/products_tech_note09186a008015bfa1.shtml
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05-18-2012 03:50 AM
As per the log, the reason for crash shows as "Software forced crash", this could be either IOS related or memory problem.
I would suggest you to open a TAC case (if possible, if this switch is under Contract) and provide the following outputs:
- sh tech
- sh file system
- Crashinfo file if available in the bootdisk or flash
If opening a TAC case is not possible then refer to the following link for more details about this type of crash:
http://www.cisco.com/en/US/products/hw/routers/ps359/products_tech_note09186a008010260c.shtml
You can also think of upgrading the IOS (which is called as Blind upgrade) if this device is not in production and an IOS upgrade can be tested
Hope it helps
Neeraj
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05-18-2012 03:56 AM
i try to upgrade ios but it is not help me. each 10 or 15 minute ir restart and this long process is done. what is cause this problem?what is a long process?
iis it possibly you send me a link how i upgrade the ios at supervisor 32.
thanks
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05-18-2012 03:57 AM
Console into this Sup32 and reboot the blade. Post the entire bootup process.
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05-18-2012 03:59 AM
hi leolaohoo. please write step by step how i solve this issue. i
thanks
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05-18-2012 04:03 AM
hi leolaohoo. please write step by step how i solve this issue. i
Console into this Sup32 and reboot the blade. Post the entire bootup process.
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05-18-2012 04:10 AM
rommon 7 > boot
Initializing ATA monitor library...
string is bootdisk:s3223-ipbase-mz.122-33.SXH4.bin
Initializing ATA monitor library...
Initializing ATA monitor library...
Self extracting the image... [OK]
Self decompressing the image : ################################################################################################################################################# [OK]
Restricted Rights Legend
Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.
cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706
Cisco IOS Software, s3223_sp Software (s3223_sp-IPBASE-M), Version 12.2(33)SXH4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2008 by Cisco Systems, Inc.
Compiled Mon 10-Nov-08 00:29 by prod_rel_team
Image text-base: 0x40231348, data-base: 0x41B53FB0
MAC based EOBC installed
00:00:04: %SYS-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.
00:00:04: %PFREDUN-6-ACTIVE: Initializing as ACTIVE processor for this switch
00:00:07: %SYS-SP-3-LOGGER_FLUSHING: System pausing to ensure console debugging output.
00:00:04: %SYS-3-LOGGER_FLUSHED: System was paused for 00:00:00 to ensure console debugging output.
Firmware compiled 08-Oct-08 13:06 by integ Build [100]
00:00:07: %OIR-SP-6-CONSOLE: Changing console ownership to route processor
System Bootstrap, Version 12.2(17r)SX3, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2004 by cisco Systems, Inc.
Rommon
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05-18-2012 04:11 AM
now the switch at customer side i only send you which i copy.
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05-18-2012 04:18 AM
Route processor is dead.
RMA the supervisor card.
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