vManage Server is not available

[PatrickWelby0086]

I am unable to login to vManage GUI.  Any ideas as to the issue?

Thanks!

[Flavio Miranda]

@PatrickWelby0086 

 Run this command 

1. In vManage CLI: #request nms all restart
2. Now get into vshell mode: #vshell
3. On vshell mode: $ tail -f /var/log/nms/vmanage-server.log
4. Try to track any error message or something that looks obvious regarding application services

[PatrickWelby0086]

Hi Flavio.

Attached is the tail -f /var/log/nms/vmanage-server.log

Thanks,

John

[Randy Rozo]

@PatrickWelby0086 
SSH into the vManage server and check the status of its services using:

 request nms all status

If any service is down, restart them:

  request nms all restart

Clear your browser's cache and cookies or try accessing the GUI in incognito mode. This can resolve session token-related issues.

Check disk space usage on the server:

  df -h

If the disk is full, free up space by clearing unnecessary logs or backups.

If the issue persists, consider restarting the vManage server entirely:

  request system reboot