Stealthwatch unregistered

[manvik]

While booting SNA Flow collector for first it's showing "The model is unregistered". How  to resolve this.
I have attached a screenshot with this.

[Aref Alsouqi]

Not sure if this helps, but if you try to SSH into this FC using SysAdmin user you will get an interactive menu where you can go to Advanced and select to recover the node, I can't remember the exact steps to get to that recovery option, sorry. Based on my experience, troubleshooting issues on StealthWatch node is so complicated and there is no enough documentation out there to help much. If this node is a newly deployed node, probably the fastest way to sort this out would be to redeploy it. Alternatively, I would raise this with Cisco support.

[manvik]

we are connecting the direct console, the initial screen after sysadmin login is the screenshot i shared. I was thinking of reimaging the device with the iso.

[Aref Alsouqi]

In that case I would go ahead and reimage.

[manvik]

I did an iso reimage and it fixed the issue.

https://www.cisco.com/c/en/us/support/docs/security/stealthwatch-enterprise/218049-reinstall-secure-network-analytics-opera.html

[Aref Alsouqi]

Yeah sadly with StealthWatch I'd always found troubleshooting a bit tricky. Glad to know the issue is now fixed.

[Dgme]

We're connecting to the direct console. After the sysadmin login, the initial screen is shown in the screenshot I shared. I’m considering reimaging the device with the ISO.